Complaint Coordinator & Supporter for French-speaking Customers (m/f/d)

As a family-run high-tech company with around 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive. We live a culture of team spirit and mutual trust – the ideal framework to boldly try new things and question the existing. Our technologies inspire people to develop and build the unimaginable. Whether lasers, machine tools, EUV or electronics – TRUMPF creates technological worlds for future generations. Are you ready for new challenges?

Your tasks

• You take responsibility for complaint management in the CH market including moderation and leadership of complaint meetings, management of escalation processes, and overview of relevant key figures
• You define targeted measures together with the specialist departments, monitor their implementation, and ensure sustainable effectiveness
• In close cooperation with internal interfaces (second level support, development, etc.) you ensure smooth processes and continuous improvement
• In complex or critical cases, you are directly on site with the customer, analyze the situation, and develop sustainable solutions
• You support our French-speaking customers from Western Switzerland with all their questions regarding technical customer service
• You work on cross-departmental improvement projects and also take responsibility for implementation
• Responsibility for the tool and measuring equipment management of technical customer service including documentation and coordination of calibrations and procurement

What we are looking for

• You have completed a technical education (e.g. apprenticeship as a polymechanic, automation technician, etc.) and bring a pronounced technical understanding as well as further training in the commercial or technical field (HF/FH)
• You have at least 3 years of professional experience in the service environment – knowledge in quality management is a plus
• You work in a structured, independent manner and like to take responsibility
• You find it easy to deal with different stakeholders – you communicate clearly, solution-oriented, and on equal footing
• You present yourself confidently and professionally to customers and keep an overview even in demanding situations
• You are a team player with high flexibility and commitment
• Language skills: German and French (business fluent); English is an advantage
• Driver's license category B and willingness to visit customers/short-term appointments on site with customers (willingness to travel approx. 20% within CH)

What we offer:

• Innovative and high-tech working environment
• Early assumption of responsibility and varied tasks
• Respectful and appreciative corporate culture
• Dynamic and motivated team

Have we convinced you?

Please send your online application to Kristina Trifunovic. For questions, you can reach us at Tel.: +41 (0) 58 257 62 06. On our career page, you will find all FAQs about your application with us.