Customer Service Clerk m/f/d (80% - 100%)

About the job

In this versatile position, you report directly to the B2C team leader. You are responsible for ensuring efficient, written, and effective customer advice as well as serving as a professional calling card on the phone to help achieve high customer satisfaction.

Your tasks

• Telephone back-office support (approx. 15 calls/day) and especially written customer enquiries are your daily business – you handle the enquiries and the related correspondence in German / French
• Receiving and processing complaints
• Prompt and correct forwarding of enquiries that cannot be handled independently
• Recording customer interactions and maintaining master data in the core system
• Various investigations and clarifications

 Your profile

• Completed basic training (EFZ) or equivalent qualification
• Further training or experience in direct customer consulting
• Very good user knowledge of the MS Office suite
• Native German speaker with very good oral and written skills is essential
• French with very good oral and written skills is essential (Level C1)

To be successful in this demanding role, you ideally bring several years of professional experience in customer consulting. Your committed, persistent, self-confident personality is complemented by a very organised, independent, efficient, and precise working style. Experience in the field of resident registration is an advantage.

You are a communicative and performance-oriented personality with high social competence and a strong customer focus. It is important to you to build, maintain, and preserve customer relationships based on trust. With persuasiveness and enthusiasm, you advocate for our services, have a good sense of the various customer needs, and find tailored, feasible solutions. Flexibility, enjoyment of written and telephone customer contact, and a healthy drive to advance the business are as much part of your personality as team spirit and a patient, diplomatic manner.

Your opportunity

You can expect a young, modern, pleasant, and productive environment as well as a demanding, varied role. A bright and modern workplace with height-adjustable desks and the individual possibility of home office with flexible working hours from Monday to Friday between 08:00 and 18:00. Of course, you will be carefully introduced to the new area of responsibility.

Application

Interested? Then seize this unique opportunity today to become part of our young company. A lean organisational structure as well as direct and open communication channels are part of our corporate culture – we look forward to hearing from you!

Please apply online with your complete, meaningful application documents including photo, desired workload (at least 80%), and salary expectations. For telephone enquiries about this exciting position, our B2C team leader, Ms Priska Wellinger, is happy to assist you at 058 201 31 61.

For this vacancy, we only consider direct applications.