Energy Billing Administration | Customer Service

About the job

Are you looking for a role where you can take responsibility and contribute to the region? Then you are in the right place with us in the energy sector. We are seeking a committed individual for our team who enjoys customer contact, provides friendly and service-oriented support to our customers, is happy to work with digital media, and has a flair for numbers.

Your tasks

• Data mutations, tariff adjustments and billing in all supply areas
• Processing of relocation and contract mutations as well as telephone enquiries regarding the billing of energy, heating and water services
• Periodic plausibility checks of meter readings as well as control of energy and customer data
• Maintenance and management of customer data in the CRM system
• Contact person for customer concerns personally at our reception, in writing and by telephone

Your profile

• Commercial basic training with several years of professional experience
• Several years of experience in customer service or customer contact, ideally in the energy sector
• Team-oriented personality with a high level of quality and responsibility awareness as well as enjoyment of customer contact
• Very good knowledge of the MS Office suite
• Knowledge of innosolvenergy I-SE (CRM) and Abacus (ERP) is an advantage
• Confident German language skills in spoken and written form, additional language skills are an advantage
• Willingness to undertake further training

We offer

• A varied and demanding role in a future-oriented company
• Attractive employment conditions as well as comprehensive social benefits
• A committed and collegial team, modern work equipment and

How to apply
Have we aroused your interest? Then we look forward to receiving your application. Take the opportunity to become part of a committed team and help shape the energy supply of tomorrow. Start date 1 January 2027 or by arrangement.