Swiss Nutrivalor AG
3250 Lyss
Head of Customer Service (m/f/d) 80 - 100%
- 07 October 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- 3250 Lyss
About the job
We shape the circular economy of the future. As a leading company in the Swiss meat industry, the Centravo Group responsibly refines organic raw materials into high-quality products for the pharmaceutical/biotech, food, animal feed, and energy industries. With innovative processes, the highest quality standards, and efficient logistics, we create solutions with sustainable added value.You combine customer orientation with leadership strength and keep an overview even with complex orders, tight delivery deadlines, and many interfaces? For our Sales & Marketing team, we are looking immediately or by arrangement for a committed and entrepreneurial-minded leader as
Head of Customer Service (m/f/d) 80 - 100%
What you can achieve:
In this central role, you take responsibility for operational customer care and order processing in three different, demanding B2B business areas. Together with your team, you ensure that our customers are reliably, competently, and solution-oriented supported.
- You lead, promote, and develop a customer service team of around eight employees in total.
- You ensure professional, efficient, and timely handling of customer enquiries, offers, orders, deliveries, and complaints.
- You coordinate collaboration between Customer Service, Sales, Planning, Production, Logistics, Quality Assurance, and Finance.
- You ensure high quality of order data and continuously develop our processes, systems, and interfaces.
- You are responsible for handling complaints and escalations and ensure clear, professional communication with customers and internal departments.
- You establish and monitor relevant key figures such as delivery reliability, complaint rate, service level, and order throughput times.
- You actively participate in digitalisation, standardisation, and improvement projects.
What you bring:
- You have a bachelor’s degree or a comparable higher education, preferably in business administration, supply chain management, logistics, food technology, or a similar field.
- You bring several years of experience in customer service, inside sales, order management, or supply chain management.
- You have already led employees and understand how to develop teams clearly, appreciatively, and performance-oriented.
- Ideally, you know a manufacturing B2B environment, preferably from the food, meat, feed, raw materials, or ingredients industry.
- You have a strong understanding of order processing, delivery planning, production and logistics interfaces, as well as complaint management, and work confidently with ERP systems.
- You communicate fluently in German and have good English skills. Additional language skills, especially French or Italian, are welcome.
- You are a structured, resilient, and solution-oriented personality who takes responsibility and keeps an overview even in day-to-day operations.
What we offer
- A varied leadership role with high operational relevance and direct influence on customer satisfaction and business success.
- Responsibility for three demanding and diverse business areas.
- Scope to further develop processes, systems, and collaboration.
- A well-coordinated team as well as short decision-making paths and a practical corporate culture.
- Attractive employment conditions and development opportunities in a professional, quality-oriented environment.
