Head of Customer Support (m/f/d) 80-100%

About the job

Vaudoise is one of the leading Swiss insurance companies and an attractive, future-oriented employer. In line with its cooperative identity and values, Vaudoise creates a healthy, inclusive, and inspiring working environment where you can develop further.

We are looking for a Head of Customer Support for our General Agency Biel-Solothurn, starting immediately or by arrangement. Our agency network spans two cantons and includes three agencies, whose diversity offers a varied working day with exciting tasks and encounters.

In this responsible position, you will work closely with the General Agent, our customers, and various internal departments to ensure smooth operations.

Your diverse tasks:

• You lead a team of 12 employees including apprentices and bear overall responsibility for the support organisation of the General Agency
• You actively support sales, both for your own field service and for the agency brokers
• You take responsibility for the claims management of the General Agency and ensure efficient processing
• By participating in specialist and leadership seminars, you ensure that the knowledge and skills in your team are always up to date

Your profile:

• You have several years of experience in the insurance industry and ideally hold a federal professional certificate or an insurance diploma
• You are a dynamic, future-oriented leader and have successfully worked for several years in a managerial position
• You distinguish yourself by your ability to lead, coach, and continuously develop your team
• You are an organisational talent and maintain an overview and the necessary calm even in hectic times
• German is your mother tongue and you have good knowledge of French

If you inspire and motivate your team to top performance every day with your passion for the profession, then you are the right person for us!

We offer you:

• A pleasant working environment in a cooperative company that has been voted best employer several times.
• Numerous social benefits, including flexibility in work organisation
• A dynamic team
• The well-being of employees as the first priority

We look forward to receiving your complete application documents electronically (including CV, cover letter, copies of work certificates and diplomas).