Customer Service Employee 80-100%

About the job

Do you enjoy interacting with people and like to assist our customers with their concerns? As part of our customer service team, you are the first point of contact for questions about our banking services. With your friendly and solution-oriented manner, you ensure competent support and positive customer experiences.

What you can achieve

• You support and assist our customers across various channels with questions about e-banking, mobile banking, TWINT, card services, payment transactions, and other banking services.

• You independently handle customer concerns and general administrative tasks, finding suitable solutions.

• You actively contribute to projects and participate in the further development of our services and processes.

What you bring with you

• A commercial basic education, ideally with experience in the banking sector.

• Enjoyment of telephone customer contact and a strong service orientation.

• A friendly and communicative manner as well as patience and solution orientation when dealing with customer concerns.

• Confident handling of digital applications and a flair for technical support issues.

• An independent and reliable working style as well as enjoyment of teamwork.

• Very good German language skills in spoken and written form, English skills are an advantage.