Appointment Coordinator Outpatient Clinics 80% (100% from January 2027)
- 27 July 2026
- 80%
- Permanent position
- German (Intermediate)
About the job
We are looking for an Appointment Coordinator Outpatient Clinics 80%, increasing to 100% from January 2027, for patient and referral management in the outpatient clinic area. In this role, you will take on the organisation and coordination of patient registrations, appointments, and information flows. As the central contact person for patients, parents, as well as internal and external partners, you ensure a smooth process. Through your versatile involvement in administrative tasks and process optimisation, you contribute significantly to optimal patient care.
Start date: immediately or by arrangement
Your Responsibilities
- You receive patient registrations with the utmost professionalism and handle them carefully
- You organise and coordinate appointments, both in person and by phone, and provide information as well as adjust appointments
- You act as the central contact person for patients, parents, as well as internal and external referrers, ensuring a smooth flow of information
- You actively contribute to process optimisation and take on delegated tasks to support efficient operations
- You perform administrative duties conscientiously, contributing to a structured and service-oriented working style
Your Profile
- You have completed a recognised EFZ qualification as a medical practice assistant (MPA), medical secretary, or hotel specialist with solid knowledge of medical terminology and at least two years of professional experience
- You work in a structured, calm, efficient, and independent manner and are able to prioritise, while demonstrating high social competence and openness to an intercultural environment
- You are characterised by a strong service orientation, high flexibility, as well as a strong sense of responsibility and quality awareness, and you value interdisciplinary collaboration
- You are proficient in using various PC programmes and possess very good communication skills
- You have an excellent command of the German language, both spoken and written, and ideally have foreign language skills in English and French
Our Offer
- Look forward to a varied and exciting role in a modern, future-oriented working environment
- Regular working hours from Monday to Friday for optimal planning
- A motivated and open-minded team that creates a professional working atmosphere
- Benefit from attractive and contemporary employment conditions
Contact
We look forward to receiving your online application!
For general questions about the position or the application process, our HR team will be happy to assist you by phone at +41 61 704 12 32. For further information about the position, please contact Ms Stefania Pagano, Team Leader Appointment Coordination, Outpatient Clinics and Radiology Control Centre, T +41 61 704 22 92
