Coordinator (m/f/d) Technical Service

About the job

Who we are

Viessmann Climate Solutions, as part of Carrier Global Corporation, was founded in 1917 as a heating technology manufacturer and is today a worldwide leading provider of efficient and systemic climate and renewable energy solutions for the residential and commercial sectors. We cover all applications: heating, cooling, ventilation, water and air quality, energy generation and energy storage for the residential and building sector.

Our integrated solution offering seamlessly connects products and systems via digital platforms and services into a holistic climate and energy solution, creating a safe and reliable comfortable climate for our users. All activities are based on our corporate mission "We design living spaces for future generations" and our employees play an active role with passion in the energy transition. Be part of this exciting journey.

Visit our website: Viessmann Climate Solutions | Viessmann Climate Solutions (opens in a new window)

Build a career with confidence

Renewable energies are more important today than ever before: and with that, the heat pump moves further into focus. In your role as Coordinator (m/f/d) in Technical Service, you significantly contribute to advancing sustainable energy solutions. With your expertise and technical skill, you support the service technician team and resolve faults that others cannot solve.

Tasks

• Technical leadership
• Ensure and further develop processes and rules
• Training, education and further training of new technical service technicians in the team
• Take over the 2nd escalation level for problem systems
• Organise the on-call planning of the team together with dispatch
• Lead the ERFA meetings together with RSL
• Holiday planning of the technical service team together with RSL
• Handle complaints

Requirements

• Technical basic training and further education
• Professional certification for refrigeration (heat pumps)
• NIV-15 (heat pumps)
• Teamwork, solution orientation, personal responsibility

Our offer:

Our employees are the key to bringing our vision to life. Based on this conviction, we have created benefits:

• Ready, set, go: your working hours start and end at your home

• Save the detour to the sales branch: your company vehicle is equipped on site with the necessary materials for your service assignments

• In addition to a fully equipped company vehicle from Mercedes Benz, you also receive a modern company mobile phone

• Benefit from "Corporate Benefits" with attractive offers for numerous brands and services

• At Viessmann Climate Solutions, you receive 25 days of paid holiday per year and from your 50th year of life, you even benefit from 30 holiday days annually

Our commitment to you

Our greatest asset is the expertise, creativity and passion of our employees. We give our best every day to be a great employer that attracts, develops and retains the greatest talents. We want to create an environment where people feel belonging and where diversity and inclusion are the drivers for growth and innovation. We offer enriching career opportunities, listen to the feedback of our employees and constantly challenge ourselves to become better. That is "The Carrier Way".

Join us and make a difference!