Employee in the Guest Centre & Contact Centre (80%)

About the job

Zurich Zoo is calling! Nature conservation organisation. Habitat for 8,000 animals. Host. And an employer on equal footing.

As a modern, scientifically managed zoo, Zurich Zoo is committed on several levels to the preservation of biodiversity. With great passion, we fulfil our four main tasks daily: species protection, nature conservation, education, and research. Do you share our conviction and want to help preserve biodiversity?

To complete our guest service and sales team, we are looking for a responsible and independent individual from 1 November 2026 or by arrangement as

Employee in the Guest Centre & Contact Centre (80%)

YOUR TASKS

• Professional advice, support, and sale of suitable products and services at the point of sale in the guest centre
• Ensuring a friendly and competent reception in the operational building as well as providing telephone and written information by email as a contact point for guests, partners, and suppliers
• Handling administrative tasks in ticketing and guest service such as billing, reminders, annual pass renewals
• Maintenance and management of CRM data, exit management, and processing of returns
• Assisting with various tasks in the e-commerce area, such as shipping orders from the online shop, support with rebookings and cancellations, organisation during technical disruptions in ticketing and situational emergencies

WHAT YOU BRING

• Direct sales of and needs-oriented advice on products and services
• Confident and friendly manner in personal and telephone communication with different target groups
• Proficient use of cash register and booking systems as well as billing processes
• Ability to set sensible priorities under time pressure and with simultaneous tasks
• High physical and mental resilience, even in stressful situations and with high guest volumes
• Very good German skills in spoken and written form, good French and English skills
• High flexibility regarding working hours (365-day operation, annual working hours, at least two weekend shifts per month)

WHAT WE OFFER YOU

• Exciting, varied, and multifaceted work in one of the leading zoos
• Collegial working atmosphere in an open-minded team
• Market-based salary, well-developed social benefits, and other attractive perks

Are we looking for you? And are you looking for us? Then we look forward to receiving your online application.