Service Desk Analyst

About the job

Support a high-performance international business by delivering reliable, hands-on IT support in a fast-paced Microsoft environment.

Service Desk Analyst

Job description:

• Act as first point of contact for IT incidents and service requests
• Troubleshoot issues across Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, etc.)
• Manage and resolve tickets via ITSM tools; escalate where needed
• Administer users, access, and permissions in Active Directory and Entra ID
• Handle onboarding/offboarding (account setup, access, device provisioning)
• Build, configure, and deploy laptops and endpoints
• Support devices via Intune / Endpoint Manager
• Provide L2 support for Teams, Exchange, SharePoint, and OneDrive issues
• Troubleshoot endpoint, access, and collaboration tool issues
• Maintain documentation and support processes

About the customer:

Our client is a globally operating organisation with a lean headquarters in Central Switzerland, supporting complex, time-sensitive operations across multiple regions. The environment is fast-paced, highly collaborative, and driven by performance, where IT plays a critical role in daily business continuity.

Requirements:

• 5+ years experience in IT Support / Service Desk (L1/L2) within Microsoft environments
• Degree in Information Technology, Computer Science or a related field
• ITIL certification or working knowledge of ITIL processes
• Strong knowledge of Windows 10/11 and Microsoft 365
• Hands-on experience with Active Directory, Entra ID, and Intune
• Solid troubleshooting skills across endpoints, access, and collaboration tools
• Experience with ITSM tools (e.g. ServiceNow, Jira)
• Experience in basic PowerShell scripting
• Proactive, reliable, and confident working with business users
• Fluent in English, and German will be highly beneficial.
• Based in the Zug / Zurich region (onsite role)

Applicants must hold a valid Swiss work permit or EU/EFTA citizenship, and be currently based in Switzerland.