ICT Supporter C5I

About the job

ICT Supporter C5I

100

Thun

What you can achieve

• Ensuring nationwide IT support and field service (focus on 1st level) for security-relevant systems
• Analysing technical problems as well as coordinating and finding solutions primarily on the front line at the customer and occasionally supporting remote support / service desk
• Co-responsibility for operation, lifecycle, troubleshooting and monitoring
• Providing, installing and maintaining hardware, software and network components
• Supporting users with questions about hardware, software and ICT services
• Documenting support cases and contributing to the optimisation of support processes

What you bring with you

• Completed IT, technical or craft training (EFZ/EBA)
• Experience in IT support and/or field support
• Interest in new technologies as well as ITIL/ITSM knowledge is an advantage
• Willingness for regular assignments throughout Switzerland (on-site support)
• Driving licence category B required
• High customer and service orientation as well as sensitivity to user needs
• Independent, structured working style as well as teamwork and willingness to learn
• Very good German skills; English and/or French (level B1-B2) an advantage
• Military career as senior non-commissioned officer or officer is an advantage

Do you not meet all the requirements one hundred percent? Apply anyway. We are always looking for talented and motivated people who want to enrich our team. We place great value on diversity and equal opportunities and our goal is to build a diverse team in which everyone can fully develop their personal strengths. We especially encourage all people, regardless of gender, who may have concerns about taking a position in a military-related environment, to apply.

About the division

The Business Area C5I of RUAG MRO Holding AG supports the Swiss Army in the implementation of ICT projects with a specific focus on the Cyber Command. This is your chance to contribute to highly secure and sovereign IT systems. We have grown over the last eight years from a small "start-up" with zero employees to over 260 employees and offer a unique, dynamic environment. Here you can work at the forefront of the digitalisation of the Swiss Army. Do you want to contribute to the security policy environment? Then you are exactly right with us. We work agilely and consistently follow the DevSecOps model.
With the C5I Campus, we have created an innovation space for highly secure IT systems and offer very attractive workplaces. For professional information, Roman Ott, Head of ICT Support Services C5I, is happy to assist you: Tel. +41 79 340 99 01 | Mail roman.ott@ruag.ch

Your benefits

Salary and benefits

We place great importance on our employees finding a healthy balance between work and private life. Therefore, among other things, we offer flexible working hours and home office options.

We offer you a performance-oriented and market-appropriate salary, 13 monthly salaries as well as generous bonuses and allowances. Together with other benefits, this results in an attractive overall package.

Flexible working

Discounts

At RUAG you benefit from discounts in the areas of mobility and catering. In addition, you benefit from attractive offers on our benefit portal and have fleet discounts with various renowned car brands.

Advancement and training opportunities

It is important to us to promote and develop the potential of our employees. Through training, courses and further education, we support them in continuously expanding their skills to achieve their professional goals.

Leisure activities

Our employees are close to our hearts. That is why we give them a day off on their birthday, offer a diverse sports programme and the possibility to take additional days off with a salary deduction in addition to the annual holiday entitlement.

Your contact person

Frank Haugwitz

Director Sourcing C5I-Campus

recruiting-c5i@ruag.ch