Application Manager ITOM ServiceNow
- 06 November 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Zürich
About the job
Canton of Zurich
Department of Finance
Office of Information Technology
Office of Information Technology
Zurich
by arrangement
design | develop | implement
Application Manager ITOM ServiceNow
80 - 100%
Do you want to not only operate ServiceNow ITOM but actively shape it? At our Office of Information Technology, you take responsibility for building and further developing our ITOM landscape. You independently advance the roadmap, contribute your ideas into viable concepts, and implement technical solutions yourself. Together with various specialist departments and IT experts, you shape the future of our IT services.
Your tasks:
- You independently develop the ServiceNow ITOM roadmap further, set priorities, and drive their implementation forward.
- From conception to implementation, you design our ITOM solutions and optimise existing functions and processes.
- In building and further developing our Configuration Management Database (CMDB), you contribute your expertise and ensure a reliable data basis.
- You translate technical and organisational requirements into viable solution concepts and coordinate their implementation with internal and external partners.
- As project lead, you manage initiatives and workshops, connect different stakeholders, and develop practical solutions together.
- Together with the involved teams, you ensure stable operations and continuously develop governance, processes, and quality standards.
Your profile:
- You have solid practical experience with ServiceNow ITOM and are well acquainted with the technical configuration, implementation, and operation of corresponding solutions.
- You understand complex IT architectures and technical contexts as well as the requirements for well-thought-out and feasible solutions.
- You have already gained experience in demanding IT projects and possess the ability to independently drive projects and technical developments forward.
- A qualification in computer science, business informatics, or a related field forms your foundation. However, your expertise and practical experience are decisive for us.
- You are characterised by responsibility, a structured way of working, and interconnected thinking. Even with different requirements, you keep an overview and set clear priorities.
- You enjoy working with various stakeholders and communicate clearly and solution-oriented.
- Very good German skills are required; English skills are an advantage.
Your contact:
Artur Gabor
Team Leader Business Solutions
+41 43 259 48 76
Team Leader Business Solutions
+41 43 259 48 76
Julia Ernst
Recruiting Partner
+41 43 259 35 19
Recruiting Partner
+41 43 259 35 19
Dear recruitment agencies! Unfortunately, we cannot consider dossiers associated with fee demands. Only direct applications will be answered and considered in the selection process.
About us:
The Office of Information Technology (AFI) is the IT competence centre of the Canton of Zurich. It provides comprehensive services in the area of central IT infrastructure and canton-wide applications for directorates, authorities, the judiciary, and independent institutions. Commissioned with implementing the new Information and Communication Technology (ICT) strategy, the Office of Information Technology accompanies and supports the Canton of Zurich into the digital world.
About 1200 people work in the Department of Finance at four locations in Zurich. We manage the dossiers of finance, taxes, personnel, procurement, and IT. Those who work with us help shape the canton – versatile, responsible, and with impact beyond their own area of responsibility.
We offer:
Lunch-Check
a diverse catering offer thanks to Lunch-Check
Scope for creativity
space for your own ideas and active participation
Responsible activity
the chance to take responsibility and help shape things
Team
a collegial team with appreciative collaboration
Network
access to a strong and versatile professional network
Flexible working time models
flexible working time models oriented to life phases
Collaboration at eye level
an appreciative collaboration at eye level
Your application process:
- Pre-selection
- Initial interview on site
- Online assessment
- Second interview on site
- Meet the team
- Final decision
