Bürgenstock Resort
Obbürgen, Luzern
Spa Service Agent (w/m/i) 100%
- 04 November 2026
- 100%
- Permanent position
- German (Fluent), English (Fluent)
About the job
An icon of Swiss hospitality and a legend since the sensational opening in 1873. Located on the Bürgenberg, a 500-metre-high rock promontory in Central Switzerland, the Bürgenstock Resort Lake Lucerne is distinguished by daring design, groundbreaking sustainability, breathtaking landscapes, and state-of-the-art leisure facilities. Around 700 employees from 54 nations ensure excellent hospitality and provide the perfect setting for moments beyond imagination.Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these establishments knows how to create a unique atmosphere. Twelve restaurants, lounges, and bars showcase culinary excellence; in the award-winning Bürgenstock Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The resort is not only a dream destination for travellers from around the world but also a workplace with an excellent corporate culture.
For the third consecutive year, the Bürgenstock Resort received the official "Great Place to Work" certification in Switzerland – an award that fills the entire team with pride.
To strengthen our team, we are looking for a personality by arrangement as
Your area of responsibility includes the following tasks:
- Reception, care, appointment scheduling, and billing of spa services with day and hotel guests
- Informing guests about the full range of wellness services and spa facilities as well as conducting tours through the Alpine Spa
- Proactive sales of the entire product range, customer retention, cross-selling for spa treatments
- Support in acquiring and caring for our spa members
- Daily tidying up in the spa and checking the workplace
- General assistance in the spa
We are addressing an upbeat and service-oriented personality who brings experience in a comparable position in the international luxury segment. You come from the hospitality or wellness sector, and the well-being of the guest is always your top priority. Through your training, you are familiar with the processes of a front office and preferably know how to implement LQA standards. We imagine an independent and motivated personality who is reliable and enjoys working in a team. You speak fluent German and English and can communicate in other foreign languages, preferably familiar with the TAC reservation system, and have good MS Office skills.
In addition to a modern workplace, you benefit from numerous attractive employee offers and discounts. The staff house has its own fitness studio, a TV lounge, a billiard room, and a library. Furthermore, you enjoy discounts in our restaurants as well as preferential conditions for you, your family, and friends for overnight stays in our hotels. Other benefits include discounts for tennis, golf, sports equipment, insurance, group courses, and REKA checks.
We also support your mobility: travel by public transport is financially supported, and parking spaces are available at attractive conditions.
We invest in your future: with access to the Beekeeper employee app, diverse training opportunities, internal development possibilities, and first-class career prospects, we create the framework for your personal and professional development.
You can look forward to the chance to be part of a world-class resort, actively contribute to shared success, and continuously develop in an inspiring environment.
We look forward to receiving your complete application documents with a cover letter, references, and photo.
Awards:
Swiss Location Awards "Switzerland's Best Meeting Location"
World Spa Awards "Switzerland's Best Hotel Spa 2025"
LHW Membership Awards "Sustainability Leader"
Great Place To Work 2025
The New York Times'"52 Places to Go in 2018"
Travel + Leisure "500 List 2021"
Handelszeitung "Best Employer in the Hospitality Sector 2023"
Connoisseur Circle "Best Gourmet Hotel"
MICHELIN Wellness Award "Best Wellness Hotel"
GALA Spa Awards "Best Spa Concept"
MICHELIN Keys "3/3 Keys"
BÜRGENSTOCK HOTELS AG
Nadine Koch
HR Assistant
Bürgenstock 30
6363 Obbürgen
Telephone +41 41 612 61 71
