Customer Service Assistant 20% (m/f/d)

18 May 2026
20%
Nyon

Job summary

Join Manor as a 20% Customer Service Collaborator in Nyon! Be part of a dynamic team focused on exceptional customer experiences.

Tasks

Assist customers with inquiries and resolve complaints efficiently.
Provide knowledgeable advice on product offerings, online and offline.
Process online orders on a tablet for an enhanced shopping experience.

Skills

Experience in retail or customer service is preferred; team players welcome!
Strong communication skills and ability to handle busy environments.
Fluent in French with good computer skills.

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About the job

Nyon | Part-time 20% | Fixed term | 08.06.2026 to 27.06.2026 |

Customer Service Assistant 20% (m/f/d)

Every visit is unique, and it is precisely this uniqueness on which our service is based. Thanks to our team spirit, agility and customer proximity, Manor establishes itself as the number 1 department store for everyday life, both online and in our sales outlets. Do you enjoy dynamic environments and want to fully showcase your strengths? Then join us to shape the shopping experience of tomorrow!

To strengthen our team in the Administration area, we are looking from 08.06.2026, for a fixed term until 27.06.2026, at the Nyon site, for a *motivated* and *committed* person as a Customer Service Assistant, 20%.

Your responsibilities
- You handle customer requests and complaints and quickly and easily find solutions.
- You provide comprehensive and competent advice on assortment and service, covering both our offline and online offerings.
- You enter orders for our customers on a tablet in the online shop, thus offering a unique and complete shopping experience.
- You are the contact person for complaints and returns in the online shop.
- You are an expert regarding our Manor World Mastercard and our loyalty programmes.
- You perform general administrative tasks in the back office.

Your profile
- Ideally, you have a complete basic training in retail or in the commercial sector.
- You have experience in a similar role, preferably within a Customer Service department.
- You are a communicative person and enjoy being in contact with different categories of people.
- You are able to manage a high volume of customers and maintain an overview even in the busiest situations.
- You enjoy working in a team and value a neat appearance and exemplary behaviour.
- You have good IT skills and use common Office applications with ease.
- You speak French fluently and preferably have knowledge of another national language.
- You have a clean debt collection register extract and a clean criminal record extract.

Manor SA, whose headquarters are located in Basel, is the Swiss market leader in the department store sector with a market share of around 60%. The company employs around 6,800 people in total and trains about 200 apprentices per year. Manor SA operates 65 department stores, 23 Manor Food markets and 23 Manora restaurants as well as 3 distribution centres.