Front Support Employee with Focus on Telephony (m/f/d)

About the job

Front Support Employee with Focus on Telephony (m/f/d)

What can you expect?

• A motivated, helpful and straightforward team
• A varied role with direct customer contact and high personal responsibility
• Modern work tools and contemporary working methods
• Professional and personal development opportunities within the Raiffeisen Group
• Short decision-making paths and a collegial working environment
• A corporate culture where team spirit, appreciation and humour have a firm place
• No billion-dollar scheming like Gordon Gekko, but also not just pocket money

What do you bring with you?

• Initial banking experience in basic business, customer service or a comparable role with intensive customer contact
• Enjoyment of telephone customer contact and a strong service orientation
• Quick comprehension and the ability to handle customer concerns efficiently and solution-oriented
• Strong communication skills, empathy and a confident manner
• Independent, structured and reliable working style
• Good IT user skills and interest in digital sales channels
• Willingness to progress together – following the motto: GO FAR. GO TOGETHER.

We foster a family-like environment

Cooperative values are our cornerstones: Together. For each other. They shape our collaboration and our interactions. The informal "du" culture creates personal closeness and equality across all levels.

We promote personal and professional development

Lifelong learning is part of our culture. We create space for individual professional and personal development and support our employees specifically – with a diverse internal education offer and a cost contribution for external training.

We give room for initiative and co-creation

We invite our employees to actively shape their work and take responsibility. This creates varied tasks that generate real added value – for all who want to make a difference.

We offer flexible working models

The work-life balance of our employees is important to us. Therefore, we create the conditions for flexible working hours – with options for mobile working, home office and part-time positions.

We live diversity and equal opportunities

We promote the different perspectives, experiences and skills in our teams. Because this diversity makes us special and contributes decisively to our success.

What is it about?

• You are the first point of contact for our customers and competently support them in the areas of basic products (saving, payments, provision).
• Together with the team, you ensure a professional telephone operation and high telephone availability.
• You recognise customer needs and potentials and specifically forward advisory opportunities to our sales units.
• You support our front-line employees with professional questions and ensure high-quality maintenance of customer data.

Now it’s your turn!

Simply send us your CV and certificates by e-mail and answer the following three questions:

1. How can you demonstrate what you are capable of in the new role?

2. Under what conditions are you ready to achieve great things?

3. What is not in your CV but would be interesting for us?

You can save the motivation letter. Our goal is to give you feedback within 3
working days.

Do you have questions?

If you have questions, Fabienne Wipfli, Deputy Head of HR, is happy to assist you at telephone number 056 483 53 86.

Moving forward together. GO FAR. GO TOGETHER.

We look forward to your online application

About us