ICT Supporter (56378)

Task

For a client, we are looking for a committed ICT Supporter to support the IT service and support area. In this versatile role, you will take care of local and group-wide users and ensure the smooth operation of IT workstations. Your tasks include the evaluation, procurement, installation, and commissioning of hardware and software components. You analyse and resolve faults in the hardware and software environment and support users in 1st and 2nd level support. In addition, you manage the IT Service Desk and handle support requests via ticket system, e-mail, and telephone. You administer the IT environment, manage user accounts and software installations, and contribute to the creation and maintenance of software packages and scripts for software distribution. Furthermore, you support the planning, implementation, and documentation of IT projects and ensure compliance with IT policies and standards.

Requirements

• Completed further education or degree in computer science
• At least 3 years of professional experience in IT helpdesk or IT support
• Experience in system administration (e.g. Active Directory, Microsoft Exchange, Microsoft 365 Admin Center, Microsoft Teams)
• Good knowledge of Microsoft Windows 11 and Microsoft 365
• Basic knowledge in software packaging and software distribution
• Basic knowledge in LAN/WAN networks
• Very good German and English skills

Advantages

• Experience with SCCM
• ITIL Foundation certification
• Experience in international IT environments
• Knowledge in software distribution and automation

Project duration 3-6 months with option for extension
Contact person Salvatore Galvagno , 052 224 44 08, galvagno@iqplus.ch