Senior IT Service Management Specialist, Zurich-Oerlikon Location

Tasks

• You will build a structured IT service management together with the team, establish practical processes and standards, and support the IT staff in applying them in everyday work.
• You will further develop our Atlassian solution into a practical working tool for the IT department of the Health Centres for the Elderly, optimise workflows, boards, automations and reporting, and anchor their use in operational daily life.
• You will manage change management and ensure that changes are planned, assessed, documented and implemented in a controlled manner.
• You will ensure transparency and reliability in operational IT service management, monitor service quality, risks, escalations and open measures, and ensure comprehensible documentation and follow-up.
• You will coordinate test and service continuity activities and manage operational collaboration with suppliers and internal partners to ensure agreed services, recoverability and improvement measures.

Profile

• Several years of experience in IT service management as well as sound knowledge in change management, service continuity, test management, supplier management and service level control
• Strong ability to build ITSM processes and standards in a structured way, make them practical and anchor their application together with the team in everyday work
• Good knowledge of ITSM tools, workflows, reporting and automation; experience with Jira and Confluence is an advantage
• Completed training at EFZ level with advanced additional training as well as ITIL 4 certifications or comparable further training in IT service management
• Strong communication, team and cooperation skills, high personal responsibility as well as a structured, solution-oriented and reliable way of working

We offer

An exciting area of responsibility in a professional and team-oriented working environment with many opportunities for development. People are at the centre of what we do. That is why we support the compatibility of private and professional life; different working models make this possible.

As part of the City of Zurich and due to the size of our organisation, we offer attractive development opportunities, progressive employment conditions and excellent social benefits.

About us

The Health Centres for the Elderly of the City of Zurich are one of the largest geriatric institutions in Switzerland. We are the leading service provider in the field of elderly care – with expertise, heart and a comprehensive range from a single source.

The central Services department is located at the Zurich-Oerlikon site and provides various services within the entire service division. These include IT (specialist IT), finance, HR, marketing, communication, facility management, construction development, central purchasing and quality management.

Interested?

Alain Mouttet, Head of IT Operations, will be happy to answer your questions about the role at T. +41 44 412 44 72. Marcel Schälchli, Senior Recruiter, is available for general questions at T. +41 44 412 24 67.

Will you soon be part of the team that ensures IT for the entire company? We look forward to receiving your online application.