Customer Service Assistant

About the job

Elis Pest Control (Switzerland) SA, is a local company established in 2004 offering a wide range of services in pest prevention and control. These services are carried out to provide the best expertise to our clients.

Whether preventive or curative treatment, our motto is to intervene quickly with professionalism to satisfy all our clients.

To complete our team, we are looking for a:

Customer Service Assistant

Your mission:

• Advising customers (existing or prospective) and customer retention
• Support for the external sales service
• Organisation and planning of technicians' interventions at clients' premises
• Follow-up of customer complaints and finding solutions
• Monitoring invoicing and issuing reminders for unpaid invoices in coordination with the finance department

Your profile:

• Commercial employee training or equivalent qualification
• Minimum 3 years' experience in a similar position
• Autonomy in work execution with a very good team spirit
• Excellent customer orientation
• Good communication skills and problem-solving abilities for customer issues
• Very good work quality and sense of initiative
• Very good knowledge of French, minimum C1; very good knowledge of German, minimum B2
• Effective communication with various internal departments (sales, technical, HR, finance)
• Good command of common IT tools and ease in learning new software

Have we piqued your interest in this position? Then it is time for you to join a rapidly growing company. We will be pleased to receive your complete application file.