Team Lead SAP Services / Business Analyst Order-to-Cash (OTC) 80-100% (m/f/d)

About the job

Your Tasks

Shape the future of a Swiss market leader with us

Our company is the leading force in its market segment in Switzerland. As part of our digital transformation, we are implementing SAP S/4HANA Cloud Public Edition and fundamentally redesigning our sales and customer processes.

For this strategically important transformation, we are looking for an experienced individual to lead our "SAP Services" team, who will combine this leadership role with the position of Business Analyst for the end-to-end Order-to-Cash (OTC) process. You will combine personnel management with strong process and solution expertise and jointly shape the future SAP and CRM landscape with the business.

In this dual role, you will lead and develop the SAP Services team with Business Analysts and simultaneously take on the business analysis for Order-to-Cash. As a central interface between departments, IT, Salesforce and SAP stakeholders, as well as external partners, you will be responsible for the professional direction, translate business requirements into viable solution designs, and actively drive the end-to-end transformation forward.

We are deliberately seeking an experienced leader who credibly combines personnel responsibility and operational business analysis. You will develop employees and working methods within the SAP Services team, set clear priorities, and at the same time ensure that solutions along SAP S/4HANA Cloud Public Edition and Salesforce Sales Cloud are consistently aligned with standardised, integrated end-to-end processes.

• Personnel and professional leadership as well as further development of the SAP Services team with Business Analysts; creating clear responsibilities, priorities, and effective collaboration with the business units.
• Assuming the role of Business Analyst for the end-to-end Order-to-Cash (OTC) process in conjunction with team leadership.
• Analysis, structuring, and prioritisation of business requirements and translation into near-standard, future-proof solutions for SAP S/4HANA Cloud Public Edition and Salesforce Sales Cloud.
• Design and optimisation of the integrated Lead-to-Cash/Order-to-Cash process chain with a focus on clear task division between CRM and ERP, especially in customer, product, pricing, quotation, order, delivery, and billing processes.
• Conducting and moderating Fit-to-Standard workshops; consistent use of SAP Best Practices and evaluation of requirements regarding standardisation, extensibility, and Clean-Core principles.
• Professional co-responsibility for the integration of Salesforce Sales Cloud and SAP S/4HANA Cloud Public Edition as well as for robust interfaces and data flows via SAP Business Technology Platform (BTP) or SAP Integration Suite.
• Management of stakeholders and external implementation partners and ensuring consistent solution decisions across business units, CRM, ERP, and integration.
• Responsible support of testing, data migration, training, cutover, hypercare, and transition to stable operations.
• Active participation in complex business transformation projects in the retail sector and continuous identification of process, automation, and digitalisation potentials.

Your Profile

• Completed studies in business informatics, computer science, business administration, or a comparable qualification.
• Several years of experience in leading or professionally managing Business Analysts or comparable SAP/IT functions, as well as a strong ability to develop employees and effectively manage priorities.
• Several years of practical experience as a Business Analyst, SAP Consultant, or Solution Lead with a focus on Order-to-Cash and a very good understanding of sales end-to-end processes.
• Solid, practical experience with SAP S/4HANA Cloud Public Edition, especially in the area of Sales/Order-to-Cash; confident handling of Fit-to-Standard, SAP Best Practices, public cloud extensibility, and the principle "standard first".
• Good knowledge of Salesforce Sales Cloud and experience in the professional design of integrated CRM/ERP processes, especially the system and process boundaries between Salesforce and SAP.
• Proven experience with integration scenarios between Salesforce Sales Cloud and SAP S/4HANA Cloud Public Edition; understanding of APIs, communication scenarios, and integration concepts on SAP BTP / SAP Integration Suite.
• Experience in complex business transformation, ERP, or CRM implementation projects in retail, ideally with cross-departmental impacts on sales, logistics, finance, and master data.
• Strong competence in process analysis, requirements engineering, solution design, workshop moderation, as well as stakeholder and partner management.
• Entrepreneurial thinking, high personal responsibility, and a structured, pragmatic, and solution-oriented working style.
• Very good German and English skills, both written and spoken; French and/or Italian are an advantage.

What Awaits You

• A key role in one of the most significant transformations of our company.
• Design and leadership responsibility for the SAP Services team and the opportunity to sustainably shape processes, solutions, and standards of the SAP/CRM landscape.
• Direct exchange with business units and decision-makers as well as high visibility within the organisation.
• Modern technologies and exciting challenges around SAP S/4HANA Cloud, Salesforce, and SAP BTP.
• A motivated environment with short decision-making paths and an open, collaborative partnership.
• Attractive opportunities for professional and personal development.
• Flexible working models and a modern working environment.

Ready to take responsibility?
We look forward to meeting you. Become part of our team and actively shape the digital future of a Swiss market leader.

Uwe Degel, Head of Business IT, Enterprise Architecture & Solution Design, Sanitas Troesch AG, Bahnhöheweg 82, 3018 Bern, looks forward to your application and is available for questions at telephone number 078 340 24 70.

By applying, we process your data for recruitment purposes. More information at www.sanitastroesch.ch/de/AGBs/Datenschutzerklaerung

Sanitas Troesch AG is a leader in bathroom and kitchen in Switzerland and employs around 1,070 people. To maintain this top position, we seek the best professionals in every area. We place great value on promotion and training at all levels. From which not only our customers benefit, but also you as an employee.

We look forward to getting to know you.

www.sanitastroesch.ch