ICT Supporter

About the job

ICT Supporter

Tasks

• Support of IT concerns of the supported organisational units
• Setup and provision of IT workplaces for entries and exits
• Execution of software installations, updates and standardised system adjustments
• Management and maintenance of the supported workplace devices throughout their entire lifecycle
• Documentation of solutions, configurations and recurring support cases
• Support of users with questions about workplace systems and IT services
• Participation in rollouts, migrations and other IT projects in the workplace environment

Profile

• Completed training in the field of computer science, ICT or a comparable qualification
• Sound knowledge in the support of Windows workplaces and peripheral devices
• Experience in the operation and support of IT infrastructures as well as in error analysis and troubleshooting
• Strong service and customer orientation as well as enjoyment in direct contact with different stakeholder groups
• Independent, structured and solution-oriented working style as well as good communication and teamwork skills
• Very good German skills as well as good English skills

We offer

Our employees benefit from diverse and attractive offers. Learn more at: https://www.uzh.ch/de/explore/work.html.

Workplace

Central IT

Information on application

Please submit your complete application documents via the University of Zurich's online application portal.

Further information

Questions about the position

Vanessa Accardi
Head Customer Service and NextGen
vanessa.accardi@uzh.ch

Working at UZH

As the largest university in Switzerland, the University of Zurich offers a variety of attractive positions in different departments and professional fields. With around 10,000 employees and currently 12 professional profiles for apprentices, the university provides an inspiring working environment in cutting-edge research and education. Put your talent and skills to use with us. Learn more about UZH as an employer!