RUAG AG
Thun
ICT Supporter C5I
- 07 November 2026
- 100%
- Thun
Job summary
Join us in shaping a central service desk for various ICT services. Enjoy a supportive work environment with growth opportunities.
Tasks
- Help build and enhance a central service desk for ICT services.
- Manage support requests, incidents, and service requests via ticketing.
- Analyze and resolve first-level technical issues effectively.
Skills
- Completed IT, technical, or commercial training (EFZ/EBA).
- Experience in IT support or service desk, familiar with ticketing systems.
- Strong customer orientation and awareness of user needs.
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About the job
What you can achieve
- Contribute to the establishment and further development of a central Service Desk for various ICT services and applications
- Receive, record and process support requests, incidents and service requests via the ticketing system
- Occasional support in field service
- Analyse and resolve technical faults in first-level support and forward more complex enquiries to the responsible specialist departments
- Support users with questions about hardware, software and ICT services
- Document support cases and contribute to the optimisation of support processes
What you bring with you
- Completed IT, technical or commercial training (EFZ/EBA)
- Experience in IT support or service desk as well as handling ticketing systems
- Interest in new technologies as well as ITIL/ITSM knowledge is an advantage
- High customer and service orientation as well as sensitivity to user needs
- Independent, structured working style as well as teamwork and willingness to learn
- Very good German skills; English and/or French (level B1-B2) an advantage
- Military career as a senior non-commissioned officer or officer is an advantage
Salary and benefits
About 3000 employees of RUAG and RUAG Real Estate make a significant contribution to the security of Switzerland every day. They ensure that the Swiss Army as well as other operational and security organisations can fully perform their tasks at all times.
- Completed IT, technical or commercial training (EFZ/EBA)
- Experience in IT support or service desk as well as handling ticketing systems
- Interest in new technologies as well as ITIL/ITSM knowledge is an advantage
- High customer and service orientation as well as sensitivity to user needs
- Independent, structured working style as well as teamwork and willingness to learn
- Very good German skills; English and/or French (level B1-B2) an advantage
- Military career as a senior non-commissioned officer or officer is an advantage
- Contribute to the establishment and further development of a central Service Desk for various ICT services and applications
- Receive, record and process support requests, incidents and service requests via the ticketing system
- Occasional support in field service
- Analyse and resolve technical faults in first-level support and forward more complex enquiries to the responsible specialist departments
- Support users with questions about hardware, software and ICT services
- Document support cases and contribute to the optimisation of support processes
