Medical Assistant - Customer Service - 100%

About the job

Introduction

Unilabs is the largest provider of medical laboratory diagnostics for prescribers and hospitals in Switzerland and employs around 800 people.

Your Tasks

• Managing the telephone switchboard
• Managing the Customer Service email inboxes
• Transmitting analysis results
• Writing and managing various correspondences
• Handling complaints from medical practices, clinics and hospitals
• Advising doctors on pre-analytical protocols
• Managing non-conformities and file modifications
• Adding analyses

Your Profile

• Scientific or medical training (laboratory technician diploma or medical assistant)
• Good knowledge of common medical analyses, typical results and pre/analytical protocols
• In-depth knowledge of medical practice and hospital procedures with a minimum of 5 years experience
• Comfortable with IT tools and able to work quickly
• Good oral and written command of French
• English and/or German would be an asset

• Confidence on the phone and interpersonal skills
• Excellent customer service and listening skills
• Autonomy and initiative, team solidarity
• Stress resistance
• Priority management
• Rigour, care and professionalism
• Flexibility due to irregular hours

We Offer

• An exciting and dynamic work environment with a lot of internationality
• Taking responsibility and unfolding your potential
• A positive working atmosphere with a partnership and appreciative corporate culture
• Attractive fringe benefits as well as a 40-hour week and 5-weeks holiday
• Annual fee for your personal analyses and special prices for radiological advice from the Unilabs Group

Contact details

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