Möbel Pfister AG
Suhr
Customer Service Specialist (m/f/d)
- 10 November 2026
- 100%
- Suhr
Job summary
Join Pfister, a leading home products company in Switzerland. Help us bring quality items to every Swiss home!
Tasks
- Handle 1st level cases independently until resolved, including complaints.
- Maintain records in CRM and collaborate with various departments.
- Ensure timely communication and proactive updates to customers.
Skills
- Completed commercial or craft training; customer service experience required.
- Strong problem-solving skills for challenging conversations.
- Proficient in MS Office and CRM systems, with German fluency.
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About the job
At pfister, we pursue a vision: we want to bring our products into every Swiss home. For this, we are looking for active support. Help us bring the approximately 100,000 products in our range into the homes of our customers. Whether in one of the 18 branches or at the headquarters in Suhr: you can expect a unique environment, working with appealing products, and last but not least, appreciation and respect for your commitment. Around 1,400 people already work at pfister today – will you be joining soon?
Customer Service Specialist (m/f/d)
Your new tasks
- You take over cases from 1st level and manage them independently until resolution: complaints, rework, spare parts deliveries, delivery delays
- You document every case in the CRM (BSI) and work with order data from the connected systems
- You coordinate the solution with branches, logistics and assembly as well as with manufacturers and suppliers
- You keep commitments, reaction and processing times, and proactively inform customers about the status
- You find viable solutions and escalate where necessary
- You contribute your knowledge to the further development of processes, text templates and tools
Your profile
- Completed commercial or technical training, ideally with experience in both areas
- Several years of experience in customer service, ideally in complaint case management
- Independent working style: you see cases through to the end instead of passing them on
- Confident, solution-oriented manner, even in difficult conversations with customers, assembly and suppliers
- Very good German skills, both spoken and written
- Confident use of MS Office and CRM systems
- Experience in the furniture, kitchen or craft sector
- SAP knowledge
- French language skills
