Specialist ServiceDesk & M365 Superuser (a)

About the job

A stands not only for AKB, but for all those who work at the most attractive employer in the canton of Aargau in an open and diverse work environment. Although numbers are important to us, you are not just a personnel number here. We offer you an interesting role with appreciation for your personality.

Within AKB as well as in the application process, we maintain a respectful and appreciative informal culture. Dare to address us informally.

What to expect

• You competently resolve internal customer enquiries at 1st level on first contact and continuously optimise our service metrics.
• You review new requirements as a superuser with a focus on pragmatic feasibility within our existing system landscape, concentrating on Digital Workplace and M365 with SharePoint Online.
• You actively promote modern formats such as Lunch & Learns and inspire employees on the topic of Future Workplace & Collaboration with a focus on M365 with SharePoint Online, documenting appropriately for employees.
• You work closely with Field Service, bridge to 2nd level support, and directly identify optimisation needs.
• You continuously develop our team processes as well as your own expertise as a superuser for our long-term progress.

What you bring

You have a qualification in the field of IT with proven further training in the M365 environment.

Furthermore, you have gained practical knowledge in the following areas and topics in the past:

• Several years of technically sound experience in IT support as well as expertise in the M365 & Digital Workplace environment.
• You are familiar not only with the standard apps (Teams, Outlook) but understand the interplay of SharePoint, Copilot, OneDrive, Power Automate and have experience with ITSM suites.
• Experience with Confluence and Jira is an advantage or a strong technical interest to build up expertise.
• High empathy for employees, strong communication skills and the ability to explain complex technical matters simply.

The joy of not only solving problems but also inspiring people for new ways of working and independently designing training formats completes your profile.