Stadler: Customer Service Coordinator

About the job

Stadler offers diverse opportunities for an international career. At Stadler, you get the chance to grow beyond yourself, take on responsibility, and deliver outstanding team performance. We are looking for motivated talents who want to shape the future of mobility with us. Are you ready to achieve great things with us?

• Management and coordination of daily after-sales processes (spare parts and repairs) as well as ensuring efficient and timely processing
• Recording, maintaining, and monitoring repair orders in the system while ensuring high data quality
• Tracking orders throughout their entire lifecycle and actively prioritising deadlines and urgent requirements to ensure customer satisfaction
• Central contact person for customer enquiries, ensuring quick, solution-oriented, and reliable handling in close cooperation with internal interfaces
• Creation and analysis of regular reports as well as monitoring relevant KPIs to support performance management and continuous improvement

• Completed studies in business administration, economics, or comparable training with relevant work experience
• Initial practical experience in customer service, back office, logistics, or supply chain management
• Structured and solution-oriented working style with strong organisational skills and high attention to detail
• Reliability, flexibility, as well as a proactive and customer-oriented mindset
• Good user knowledge of MS Office, especially Excel (e.g. data preparation, simple analyses, and reporting)
• Very good German and English skills, both spoken and written, for secure communication with internal and external stakeholders
• Strong team spirit and enjoyment of working in an international and multicultural environment

• High discount on public transport
• Discounts on various leisure activities, mobile phone subscriptions, and insurance
• Regular company events
• Participation in further training

Alexandra Frommer
+41 71 626 18 89