Andermatt
Head of IT Service Management
- 17 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent)
About the job
Between Real Estate, Hospitality and Mountain Railways – as the right hand of the CIO, you will help shape the IT operations and leadership culture of a unique alpine destination.
Andermatt Swiss Alps AG plans, realises and develops the year-round destination in the village district of Andermatt Reuss. Since 2009, high-quality and exclusive apartment buildings, hotels and residences have been created there. The group includes the renowned hotels The Chedi Andermatt and Radisson Blu Hotel Reussen, the 18-hole championship golf course, as well as the award-winning concert hall. Together with Andermatt-Sedrun Sport AG, the corporate group shapes the tourist development of the Uri region and acts as a key employer. In the course of further developing the IT organisation, we are looking for a strong and agile leader as
Head of IT Service Management (80 – 100 %)
In this newly created key role, you will take on the operational deputy role to the Group CIO and be responsible for IT Service Management with 8 employees, including the specialist areas of IT Support, Application Support and Application Management. You will ensure reliable IT operations for the group companies, actively develop the ITSM landscape, establish efficient processes and standards, and also actively participate in day-to-day operations. You will act as the central contact person for internal stakeholders and coordinate external partners.
We are addressing an experienced IT leader with higher education in computer science or business informatics (HF/FH) and several years of experience in IT Service Management or IT Operations in a comparable corporate structure. You have solid ITIL knowledge, experience in provider and SLA management, and have successfully developed teams in complex operational environments. Personally, you convince with your hands-on mentality, decisiveness, and the ability to promote people and drive change. Language skills: very good German and English.
Would you like to drive the digital development of the corporate group together with the CIO and a young, dynamic team, benefiting from high visibility, scope for design, short decision-making paths and attractive opportunities ? Then we look forward to receiving your application.
Contact: Sophie Korber
Rosmarie Lienert
