Service Desk Employee 80-100%

About the job

We are looking for you as a team member to strengthen the Service Desk!

Your Tasks

• Monitoring the automated deployment process of the service technicians
• Receiving fault reports and supplies orders by phone or email
• Immediate forwarding of faults to the respective service technician
• Planning the external and internal deployment of the service technicians
• Processing fault reports in the ERP system
• Supporting internal and external customers with enquiries (device software and hardware)
• Invoicing work assignments and supplies orders

Your Profile

• Completed vocational training, ideally in commercial or IT fields
• Technical know-how
• Several years of professional experience in a similar role
• Good IT knowledge at user level (MS Office suite and helpdesk tools)
• Native German speaker, French skills are present and English skills are an advantage

Are you a communicative, service-oriented personality who enjoys working independently and with initiative? Then we look forward to meeting you soon.

We Offer

You can expect an open and direct corporate culture with a diverse range of tasks. You have the opportunity to contribute and actively help advance the company. We offer attractive employment and working conditions as well as the possibility of home office.