Wil
IT Service & Project Manager (m/f/d)
- 13 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Wil
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in personnel recruitment and career planning.
IT Service & Project Manager (m/f/d)
How secure is your digital infrastructure really? Our Rocken partner specialises in customised IT security solutions and combines technical expertise with personal support. The range of services includes consulting, engineering and operations - from security assessments to the implementation of complex systems to flexible operational services. The focus is on cyber security, secure networking and resilient platform solutions that sustainably protect companies. Here, complexity is transformed into clear, actionable concepts. The collaboration is characterised by agility, technical excellence and a solution-oriented approach. Sounds like an environment where you want to contribute and develop your expertise? Then our Rocken partner looks forward to your application.Role:
A varied position for an experienced individual who wants to combine service management, customer consulting and technical project work. We are looking for a communicative IT specialist who actively develops customer relationships and at the same time ensures the successful implementation of services and projects.
The role offers a broad technical environment with cyber security, connectivity, data centre and hyperconverged infrastructure. You will take on a central interface function between customers, engineering, account management, manufacturers and internal service organisations.
Responsibilities:
Management and further development of existing IT services and customer accounts including monitoring of performance targets and service quality
Organisation and conduct of customer meetings, service reviews and business reviews
Support of customer projects from order confirmation through planning and implementation to handover to operational operations
Coordination of internal engineers as well as external manufacturers and suppliers
Support and further development of existing customer infrastructures in the area of data centre and hyperconverged infrastructure
Maintenance of CRM and ERP data as well as support in reporting, service documentation, contract management and price calculation
Qualifications:
Several years of experience in the IT service environment, ideally with exposure to project management and customer support
Broad IT know-how in networking, data centre and security
Experience in coordinating projects, customer requirements and technical specialists
Strong communication skills and professional, customer-oriented demeanour
Entrepreneurial mindset, high initiative as well as independent and structured working style
Very good German and good English skills as well as willingness to acquire and share new knowledge
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Wil
Contact
Diego Barth,
+41443852145
