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Liability Specialist: Personal Injury

  • 23 July 2026
  • 100%
  • BERN

Job summary

Join AXA as a liability specialist in Bern! Collaborate in a dynamic team.

Tasks

  • Handle complex liability claims in personal injury cases.
  • Develop AI-based applications to enhance claims processes.
  • Conduct negotiations with claimants and insurance parties.

Skills

  • Solid insurance education and experience in liability coverage.
  • Strong negotiation and solution-oriented communication skills.
  • Empathy and understanding to find the right solutions.

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About the job

80-100%, Bern / Smart Working Shape your future – together with us! As a liability specialist at AXA, you will become part of a highly motivated and ambitious team. In the individual business of non-life insurance, liability claims arising from personal injuries with significant financial impact are handled. Training and project work as well as handling claims with international relevance are also part of the exciting and varied responsibilities of this managerial position. This diverse role, combined with comprehensive further training, will advance your career. In the Customer Operations area, we shape the individual experiences of our customers in the event of damage and claims. They are at the centre of our attention and together with them we find the right solution. This way, we ensure the highest customer satisfaction with our customer-first mentality. What to expect You will handle complex claims in all liability sectors – motor vehicles, medicine, hospital. Your focus: personal injuries You develop and optimise AI-based applications to improve processes in claims handling You clarify liability issues of various kinds – thoroughly and solution-oriented You conduct negotiations with injured parties, their lawyers and involved insurers You instruct external lawyers in litigation cases and support them professionally You participate in projects and conduct internal training sessions What you bring AI interests you – you want to use and further develop AI tools in claims handling You have a solid insurance education, for example a professional certificate, the HF diploma or a law degree with experience in liability and social insurance You enjoy challenging personal injury cases – the more complex, the better You like working with customers and actively get involved Your negotiation skills, clear, convincing and solution-oriented communication and assertiveness are your strengths You bring common sense and empathy – they help you find the right solutions Fluent German is a given for you; additional languages are a plus What we offer We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages – beyond the usual. Flexibility and freedom: Smart Working (flexible working model) Annual working hours, 5 weeks holiday (6 weeks from age 50), holiday gift 2 weeks every 5 years, holiday purchase up to 10 additional days/year Work and family: family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations Pension and insurance: attractive pension fund with extensive supplementary benefits including optional savings plans, up to 30% discount on insurance products Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year Mobility: reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bicycles Healthy balance in everyday work: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, relaxation rooms, employee care, online health portal, various seminars/events on health prevention & mental health Development: 3 days individual learning time, free coaching, wide range of learning & development opportunities, financial support for further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for voluntary work (environment & social) Your future workplace Laupenstrasse 19, Bern Apply now! Do you have questions or further concerns? Christian Senn is happy to assist you by email: christian.senn@axa.ch More information about the application process can be found here. Diversity and inclusion are close to our hearts at AXA Openness, respect and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process. If you need support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at hr.recruitinggd@axa.ch at any time. Learn more About AXA At AXA, we believe that everyone has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you. With a culture characterised by collaboration at eye level, trust and diversity. With our modern working conditions, we want to meet the needs of our employees and give you the space to develop your strengths, take responsibility and engage in the team for new ideas. This way you can develop personally and shape the world of tomorrow with us – by protecting what really matters. Would you like to learn more about AXA as an employer and delve deeper into our working world? Then you are exactly right on our career page! Video We look forward to your application! For administrative and data protection reasons, only complete application dossiers (CV, certificates, references, etc.) uploaded via the online application link will be considered. We cannot consider applications through recruitment agencies for this position.

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