Collaboration in the Emergency Call Department with 80-100%

About the job

Together with our team, you ensure a reliable and customer-oriented provision of our emergency call services. You appreciate contact with predominantly older people, have a technical flair, and want to make a concrete contribution to their safety and independence through your work.

Collaboration in the Emergency Call Department with 80-100%

What you can achieve

• You competently advise interested parties on our emergency call systems as well as other offers from the Basel Red Cross and support them in choosing the right solution.

• You process reports from the emergency call centre and coordinate the resulting measures.

• You maintain and manage customer data in our digital systems and ensure high data quality.

• You install and instruct our emergency call systems on site and are regularly out in the field for this purpose.

• You present our services to partner organisations and multipliers, such as Spitex organisations, and convey the added value of the Red Cross emergency call.

• You take on a variety of administrative tasks and contribute to the efficient organisation of the service.

• You have the opportunity to actively help shape the work area, bring in new impulses, and help shape the further development of our services.

What you bring with you

• Strong customer and service orientation

• High social competence and empathy in dealing with older people

• Administrative and organisational strength as well as the ability to keep an overview even in a varied and complex workday

• Enjoyment in presenting to groups and conveying information

• Confidence in dealing with technical topics and technical flair

• Fluent oral and written communication in German; additional language skills are an advantage

• Team spirit, flexibility, independence, and resilience

• Reliable, structured, and solution-oriented working style

• Commercial training or equivalent professional experience at KV Profile E level is an advantage

• Solid ICT user knowledge

• Category B driving licence

• Curiosity, willingness to learn, and openness to new developments and areas of responsibility

• Interest in actively shaping and further developing the service and the work area

What awaits you with us

• An interesting, varied, and meaningful area of responsibility

• The opportunity to actively shape and further develop the work area and the service

• A motivated, committed, and collegial team

• A thorough introduction to your area of work

• Contemporary employment conditions

• Progressive social benefits

• Opportunities for professional and personal development

• A respectful working environment with a high degree of personal responsibility

How to join us

We look forward to receiving your complete application documents. Please send exclusively by e-mail and in PDF format by 30 October 2026 at the latest to: bewerbung@srk-basel.ch