Team Leader: Technical Internal Service

About the job

Team Leader: Technical Internal Service

Administration/

Dietikon/

100%

Grown from passion, connected as a family – the Swiss company Curaden AG, based in Kriens LU, is a world leader in preventive oral health. We do everything for a healthier and happier society. That is why we are revolutionising individual oral care – also because we know that oral health strongly influences general health. With this knowledge and the appropriate education, we inspire professionals worldwide as well as all informed consumers. Curaden is active in more than 90 countries on six continents and combines innovative products, evidence-based education, and solutions that go far beyond dental care. Our philosophy is based on a simple conviction: True health begins with understanding, motivation, and the right products. We make prevention practical and personal.

Do you want to take responsibility and lead a well-coordinated team both professionally and personally? Do you enjoy coordinating technical service processes, optimising workflows, and ensuring first-class customer service together with your team? Can you keep an overview even in a dynamic environment and find pragmatic solutions?

At Curaprox, you have the opportunity to actively further develop our Technical Internal Service and make an important contribution to service quality together with your team. For our Technical Internal Service, we are looking for a committed, solution-oriented, and strong leadership personality as Team Leader: Technical Internal Service, starting immediately or by arrangement.

"I appreciate the friendly, supportive working environment, the development opportunities, the teamwork, and the cohesion within the company, which makes me feel part of a big family." – Nadine, Sales Team Leader

Your tasks

Your varied and responsible job revolves primarily around oral health and how you make the world a better and healthier place thanks to it.

• You lead the Technical Internal Service team professionally and personally and support your employees in daily operations.
• You coordinate deployment planning together with the responsible scheduling specialist and ensure that our service technicians are deployed efficiently and on time.
• You support the continuous optimisation of deployment and route planning as well as smooth order processing.
• You accompany the responsible specialist for the spare parts warehouse and ensure efficient, customer-oriented warehouse processes together with them.
• You assist with inventory control, warehouse management, and the coordination of orders and goods receipts.
• You manage and monitor internal workshop repairs as well as external repairs with manufacturers at home and abroad.
• You review and approve cost estimates and ensure complete repair documentation.
• You check technician reports and their correct and timely recording.
• You review and approve invoices and ensure the correct billing of internal and external repair services.
• You handle customer complaints in the area of repairs and billing, develop customer-oriented solutions, and ensure professional communication.
• You work closely with internal departments, our service technicians, and external partners and continuously develop processes in the Technical Internal Service.

Your profile

Together we want to explore new paths and shape the future of oral health. You contribute with the appropriate professional qualities and skills.

• You have a technical basic education and ideally have already gained experience in technical internal service, customer service, or service area.
• You are familiar with the dental industry, preferably from your own experience.
• You bring initial leadership experience or want to take the next step into a leadership role.
• You work in a structured, reliable manner and keep an overview even in demanding situations.
• You think solution-oriented, enjoy organising, and like to continuously improve processes.
• You convince with your communication skills and enjoy working with different internal and external contacts.
• You have a high quality and service awareness and act customer-oriented.
• You work independently, take responsibility, and motivate your team with a positive and appreciative manner.
• Ideally, you have knowledge of SAP S/4HANA or have a strong IT affinity.
• You have very good German skills; additional language skills are an advantage.

Curaden convinces through

We are looking for highly motivated people to whom we, in return, also offer something for their commitment. Here is our offer.

• You take on a responsible leadership role with plenty of scope for design.
• You work in a motivated team with short decision-making paths and an open corporate culture.
• You can actively shape processes and sustainably further develop the Technical Internal Service.
• You benefit from a varied working day with diverse tasks and exciting challenges.
• You can contribute your strengths with us and help to inspire people worldwide for better oral health.

HAVE WE JUST DESCRIBED YOUR DREAM JOB?

If this position excites you, you should definitely send me your complete application dossier. I look forward to getting to know you and discussing with you how we can build a healthier and happier society together – starting with the right oral care and personal responsibility.

Curaden AG

Human Resources

Milena Valle

Amlehnstrasse 22

6010 KriensPhone: +41 41 319 45 38

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