Owner Host Specialist (m/f/d)

About the job

Start date: from 1 August 2026 or by arrangement

Create unforgettable experiences in Andermatt!
In Andermatt Reuss – a place where stylish architecture meets alpine quality of life – you ensure that owners and guests feel completely at ease. As part of our dedicated team, you are the face of our destination: service-oriented, warm-hearted and always one step ahead.
You love interacting with people, appreciate high-quality hospitality and want to work in a unique place that lives, grows and inspires? Then you are exactly right with us.

What you can achieve

• You are the first point of contact for our owners in Andermatt Reuss and ensure warm, personal and professional care.
• You build long-term relationships and create unforgettable owner experiences with first-class service.
• You coordinate individual lifestyle and concierge services such as reservations, transport, housekeeping and other services.
• You recommend suitable leisure, sport and lifestyle offers and enthuse owners about the Andermatt region.
• You coordinate enquiries efficiently with internal departments and external partners and ensure smooth processes.
• You handle enquiries, concerns and feedback in a solution-oriented manner with a high level of service orientation.
• You support the development of a lively owner community and organise activities and events.
• You carefully maintain owner data, preferences and service histories in the system.
• You support administrative processes such as invoicing, reporting and the management of access authorisations and key cards.
• You identify optimisation potential and continuously develop our owner experience.

• Completed training in hospitality, tourism, hospitality management or a comparable qualification.
• Several years of experience in guest service, concierge, front office, customer relations or a comparable role.
• Strong host mentality and enjoyment in building long-term customer relationships.
• High service orientation as well as a confident and professional appearance.
• Organisational talent with an independent and structured way of working.
• Resilient, flexible and solution-oriented – even in a dynamic environment.
• Very good German and English skills, both spoken and written; additional languages are an advantage.
• Good knowledge of MS Office applications and ideally experience with CRM or property management systems.

• A team of passionate doers
• Generous participation in further training
• Combination of leisure and work
• Modern working time model
• Flat hierarchy with quick decision-making paths
• Numerous discounts