Customer Service Clerk

Customer Service Clerk

Tasks

• You handle telephone and written customer service enquiries and complaints at 2nd level and ensure high customer satisfaction.
• You record and process orders and returns.
• The ordering, provision and shipping of spare parts are also part of your duties.
• In addition to customer enquiries, you also handle manufacturer enquiries and support the sales outlets with customer concerns.
• You work closely with POS and service technicians.
• You ensure smooth service for our customers and subsequently check customer satisfaction.

Requirements

• You have completed commercial training and ideally already have experience in the furniture industry.
• You have very good oral and written German skills. French skills in speaking and writing are an advantage.
• You have very good IT skills (MS Office, SAP R/3 is an advantage).
• Your enjoyment of dealing with customers is noticeable and you are characterised by a high level of service commitment.
• An exact and very customer-oriented way of working is natural for you.
• You have a pronounced problem-solving ability and communication flair.

• Benefits: up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop Group
• Employment conditions: Flexible and attractive arrangement for early retirement from the age of 58
• Working hours: flexible working time models

Your contact person
Coop Cooperative
Yves Sanarica
HR Marketing