Employee Application Support & Process

German :

Emeria Switzerland, a subsidiary of the Emeria Group, is a major provider of real estate services in Switzerland. This includes the management of residential and commercial properties, condominium administration, valuation, real estate and residential property trading, as well as advice on insurance and mortgage matters. These services are provided by over 700 specialised employees throughout the country to ensure customer-oriented and high-quality service. Our company is part of the Emeria Group's real estate network.

To strengthen our team, we are looking immediately or by arrangement for a committed and motivated individual as Employee Application Support & Process. The workplace is optionally in Basel or Lausanne.

Your tasks

• Ensuring application support (1st and 2nd level) for GaraioREM as well as for our creditor workflow
• Prioritising disruptions and requests according to their impact and ensuring a high level of service quality
• Accompanying requests until their resolution and ensuring clear communication with colleagues, including in French
• Updating documentation and ensuring compliance with processes
• Conducting internal training in French and supporting users in the introduction and use of the tools
• Participating in development projects of the ERP system and the associated additional or peripheral systems

Your prospects

• A varied role with a lot of personal responsibility and development opportunities
• A team-oriented working environment in a company with a family atmosphere
• Good employment conditions, modern workplace, flexible working hours, home office, workplace near you (24 locations throughout Switzerland)

French :

Emeria Switzerland, a subsidiary of the Emeria Group, is a major player in real estate services in Switzerland. This includes the management of residential and commercial properties, condominium administration, valuation, real estate and residential property transactions, as well as advice on insurance and mortgages. These services are provided by more than 700 specialised employees throughout Switzerland to ensure customer-oriented and high-quality service. Our company is part of the Emeria Group's real estate network.

To strengthen our team, we are looking immediately or by arrangement for a committed and dynamic individual as Application Support & Process Employee. The workplace is optionally in Basel or Lausanne.

Your missions

• Ensure 1st and 2nd level application support for GaraioREM as well as for our creditor workflow
• Prioritise incidents and requests according to their impact and guarantee a high quality of service
• Follow up requests until their resolution and ensure clear communication with colleagues, especially in French
• Update documentation and ensure compliance with processes
• Provide internal training in French and support users in the introduction and use of the tools
• Participate in development projects of the ERP system as well as associated complementary and peripheral systems

Your prospects

Your prospects

• A versatile role offering great autonomy and development opportunities
• A team-oriented working environment within a company with a family atmosphere
• Good employment conditions, a modern working environment, flexible hours, teleworking and a workplace close to you (24 sites throughout Switzerland)

German :

• Completed commercial or IT training or an equivalent qualification, ideally complemented by initial experience in application support, user support or advanced use of an ERP system
• Knowledge in the real estate sector, especially in real estate accounting, is an advantage
• Precise, independent and solution-oriented working method
• Very good IT skills (MS Office, GREM)
• Experience with a ticketing tool, ideally Jira from Atlassian, is an advantage
• Fluent French spoken and written and very good German skills

Would you like to shape the future with us? We look forward to receiving your online application.

French :

• Completed commercial or IT training, or equivalent qualification, ideally complemented by initial experience in application support, user support or advanced use of an ERP system
• Knowledge in the real estate sector, especially in real estate accounting, is an asset
• Precise, autonomous and solution-oriented working method
• Very good IT skills (MS Office, GREM)
• Experience with a ticketing tool, ideally Jira from Atlassian, is an asset
• Fluent French spoken and written and very good German skills

Would you like to build the future with us? We look forward to receiving your online application.