1st Level Support:in (a) 100% [Ref:2801]
- 07 September 2026
- 100%
- Permanent position, Temporary
- Bern
About the job
Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our customers. We place the highest value on ensuring that applicants, customers, and jobs fit together optimally.
To support our renowned customers, we are constantly seeking friendly, committed, and reliable individuals as
1st Level Support:in (a) 100% [Ref:2801]
Your tasks
- Receiving and processing faults via telephone, chat, and web ticket
- Remote and on-site support for technical problems
- Forwarding complex enquiries to the responsible specialist departments
- Maintaining the knowledge database and contributing to optimisations
- Supporting onboarding and training of new team members
Your profile
- Completed IT training or experience in helpdesk
- Experienced use of ticketing tools, hardware, and software
- Good written and oral communication skills as well as quick comprehension
- German language skills at C2 level are mandatory
- French or Italian is an advantage
Your opportunity
- Exciting and varied tasks
- Dynamic, team-oriented environment
- Attractive, modern working environment
Details about this position
- Start date immediately or by arrangement
- Work location in the Bern area
- Temporary fixed-term or permanent employment relationship
- Workload: 100%
