Head of Customer Centre & Deputy Head of Renewable Energies Department 100%

About the job

Are you interested in sustainability, the energy future, district heating, and digitalisation and want to actively shape Limeco's future? Do you think entrepreneurially, lead with clarity, and passionately develop structures, processes, and people? At Limeco, it’s about the quality of life in the Limmat Valley. With our commitment to regional heat, environmentally friendly electricity, clean water, and healthy air, we are shaping a sustainable future.

For district heating in our Renewable Energies Department, we are looking for a motivated leader to establish the newly created "Customer Centre" department.

Head of Customer Centre & Deputy Head of Renewable Energies Department 100%

Your tasks

• You are responsible for the establishment, structuring, and operational management of the newly created Customer Centre department. You will lead three to five directly reporting employees both personally and professionally
• You ensure customer-oriented, efficient, and consistent handling of customer enquiries at the front office (1st level) and further develop the necessary processes, responsibilities, working bases, and quality standards
• You are responsible for product management for offers and services in the Renewable Energies sector, especially for district heating, and further develop products, pricing models, service scopes, contract bases, and service offers in coordination with the department management
• You are responsible for the planning and calculation bases for house connections as well as the coordination of HVAC projects in collaboration with internal departments
• You ensure correct billing, reliable contract management, and the quality, completeness, and traceability of customer, measurement, contract, and billing data
• You represent the Head of Renewable Energies in operational, organisational, and cross-departmental matters and support them in leadership, planning, control, reporting, and further development of the department

Your background

• You have a technical, commercial, or business administration basic education with advanced training in energy, building technology, business administration, industrial engineering, sales, or a comparable field
• You bring several years of experience in a leadership or coordinating role with customer, contract, product, project, or process responsibility. Additionally, you have a good understanding of district heating, energy supply, and building technology as well as customer, contract, billing, and data-based processes
• You convince through leadership competence, entrepreneurial thinking, strong customer and service orientation, and the ability to build and further develop a newly created department in a structured manner with a confident presence
• You work analytically, structured, and solution-oriented and have a high sensitivity to quality. You prepare technical and commercial matters understandably and appropriately for the target audience
• You have fluent German language skills and experience with ERP, CRM, billing, data, or reporting systems

What we offer

You will have the opportunity to build a new department, significantly shape its structures, and actively contribute to the further development of Renewable Energies in close collaboration with the department management. You can expect a regionally anchored company with short decision-making paths, modern infrastructure, and a culture characterised by trust, appreciation, and personal responsibility. With around 100 employees, we are large enough to make a significant impact and at the same time approachable enough to work closely and straightforwardly together. We make pragmatic decisions, take responsibility, and advance topics together without unnecessary hierarchies and long coordination loops.

In addition to attractive employment conditions such as six weeks’ holiday, above-average social benefits, and flexible working hours, you will benefit from many other small and large perks.

Have we "whetted" your appetite? Then we look forward to your online application!

For questions about the position and the application process

Nadine Mégel

Business Partner Human Resources

044 745 63 52