Senior Application Manager in CX and CRM

For generations. For generations. Together here on site

At the headquarters in Schwyz, we are looking to strengthen our Application Management team with an experienced, solution-oriented and communicative personality as

Senior Application Manager CX and CRM

In this versatile role, you are the central interface between business, IT and our external partners. You take responsibility for the applications BSI CX and BSI CRM as well as other selected business applications and ensure their reliable operation and continuous development.

Your tasks:

• Responsibility for the applications BSI CX and BSI CRM as well as other selected business applications throughout the entire lifecycle - from ensuring operation and further development through releases and changes to replacement.
• Analysis and resolution of application-related disruptions and errors.
• Recording, analysing and prioritising requirements from the business and converting the requirements into implementable solutions.
• Creation of test concepts, definition of standard cases and execution of tests.
• Support of the departments in the introduction of new functionalities and ensuring optimal knowledge transfer.
• Creation, updating, maintenance and management of documentation such as operating manuals, user manuals and instructions.
• Participation in projects and change initiatives.
• Coordination of collaboration between business, IT, software partners and other stakeholders and ensuring clear and efficient communication.

This is how you succeed:

• Completed higher education in business informatics, computer science, business administration or a comparable qualification.
• Several years of professional experience in application management, business analysis, requirements engineering or business application management, ideally in the financial or banking environment.
• Strong understanding of business processes and their mapping in business applications.
• Proven knowledge of the standard software BSI CX and BSI CRM.
• Experience in dealing with external software partners and in stakeholder management.
• Knowledge of the banking environment and especially the core banking system Finnova is an advantage.
• You communicate confidently in German and ideally can also communicate securely in English.
• You think analytically, act solution-oriented and bring a strong sense of quality and responsibility.
• You are a committed personality who likes to take responsibility, actively shapes change and keeps an overview even in complex situations.

What you can look forward to:

Digitalisation is not an end in itself for us - it should create concrete added value for our employees, our customers and our company.

As Senior Application Manager CX and CRM, you play a central role. You connect business and IT, actively shape our application landscape and ensure that requirements become sustainable and customer-oriented solutions.
You can expect a varied and responsible area of work with great scope for design, short decision-making paths and exciting digitalisation and transformation projects. You will work in a committed team that values personal responsibility, mutual support and open collaboration.

Our values are your values? Then we are a perfect match! Withenthusiasm for the future we create new things, with effectiveness we create real added value. Togetherness and appreciation shape our cooperation, while trust and responsibility form the basis of our actions. In addition, we offer you:

• A versatile and responsible position with great scope for design
• Individual development - professionally and personally
• Attractive employment conditions with extensive benefits
• High flexibility and modern, hybrid working models

Ready for the next step?Do you want to connect business and IT, take responsibility and actively further develop our application landscape? Then we look forward to getting to know you.