Director Sales & Business Development (m/f/d)

About the job

As Director Sales & Business Development Germany, you are responsible for the commercial establishment and expansion of our business in the German market. Your focus is on acquiring relevant new customers, building strategic customer relationships, and developing a sustainable customer portfolio.

Avaris CX is an established Customer Operations group in the DACH region.

With our companies Callpoint, Intelia, Embers, Flexia and Tempobrain, we combine local market expertise with international delivery. Around 1,400 employees at ten locations in four countries serve more than 350 customers.

We now want to specifically expand our business in Germany. Not from scratch, but based on established companies, many years of experience, existing references, and efficient delivery structures.

For this, we are looking for an entrepreneurial sales personality who will decisively shape our growth in the German market.

• New Business: Identification, approach and acquisition of new customers and larger outsourcing mandates in the German market
• Network Selling: Active use and expansion of your existing network to decision-makers and potential clients
• Key Account Acquisition: Management of complex sales processes from initial contact to contract conclusion
• Consultative Selling: Development of convincing sales strategies involving the competencies and delivery models of the entire Avaris CX Group
• Representation: Representation of Avaris CX and the group companies towards customers, partners and at relevant industry events
• Sales Ownership: Responsibility for defined new customer, revenue and growth targets in Germany

• Several years of proven experience in sales and business development of BPO, customer operations, CX or comparable outsourcing services
• Proven success in acquiring new customers and larger, complex mandates
• Reliable network to decision-makers and potential clients in the German market
• Experience with complex sales processes, tenders and contract negotiations
• Understanding of commercial models and calculation logics in the outsourcing business
• Entrepreneurial mindset, pronounced hunter mentality and enjoyment in actively building new markets
• Ability to communicate convincingly at management and decision-maker level
• High degree of independence as well as willingness to travel regularly within Germany and the DACH region
• Fluent German language skills; English skills are an advantage
• Experience with international or cross-border delivery models is an advantage

• Established corporate group instead of greenfield without infrastructure
• Competitive annual fixed salary with additional performance-related bonus
• Access to existing delivery capacities and specialist expertise
• Collaboration with the established companies of the group
• Short decision-making paths and direct contact to management and group sales leadership
• High scope for design with entrepreneurial responsibility
• Flexible working arrangements (home office/remote with demand-based travel activity)

Please direct questions about the position to Derek Bollag, Group CSO Avaris CX, at derek.bollag@callpoint.ch