Product Owner Service Management and Support
- 10 November 2026
- 100%
- Permanent position
- Chur
About the job
Together for Graubünden
The only trilingual canton in Switzerland is diverse in economic, cultural and political profile. With an area of 7106 km², Graubünden is the largest canton in Switzerland and with 150 valleys, 615 lakes, 140 tourist resorts and countless days of sunshine per year, it offers a high quality of life. The cantonal administration of Graubünden is as diverse as our landscape.
The only trilingual canton in Switzerland is diverse in economic, cultural and political profile. With an area of 7106 km², Graubünden is the largest canton in Switzerland and with 150 valleys, 615 lakes, 140 tourist resorts and countless days of sunshine per year, it offers a high quality of life. The cantonal administration of Graubünden is as diverse as our landscape.
Product Owner Service Management and Support
Cantonal Police | 60-100 % | Chur
Your working environment
The ICT service management team of the Cantonal Police of Graubünden ensures, as a service provider, the smooth and secure operation of over 600 workstations and mobile devices. To strengthen our team, we are looking immediately or by agreement for a motivated person as ICT product owner. In close collaboration with the ICT operations team and the IT office, you ensure that our staff can benefit from optimal IT services.
Tasks
- Identifying, prioritising and implementing requirements and needs in collaboration with internal and external stakeholders
- Continuous development of service management in the IT field and support processes
- Coordinating and accompanying releases and changes
- Identifying problems and risks as well as developing appropriate solutions
- Leading projects aimed at improving user experience and satisfaction
- Collaborating in license management
- Supporting the team in managing IT incidents
What we offer you
- A varied and responsible role within a motivated team
- The opportunity to actively contribute to the development of ICT service management in a particularly security-sensitive context, such as the Cantonal Police
- Flexible working time models, including job sharing
- Workplace in Chur, well connected by public transport
What we expect from you
- Completed training as an ICT specialist with a federal certificate of competence, ideally supplemented by further professional training in computer science or business informatics at SSS/SUP level
- Several years of professional experience and in-depth specialist knowledge in the IT sector
- Experience as a product owner or business analyst, ideally in the field of service management and IT support
- Strong communication and organisational skills as well as an independent and solution-oriented working method
- Good understanding of user experience, service quality and information security
- Ability to explain complex technical concepts clearly and appropriately to the target audience
- Good knowledge of German; knowledge of Italian is an advantage
- Willingness to provide on-call service periodically (4–6 weeks per year)
We look forward to receiving your online application and would be pleased to get to know you.
If you have any questions, Michele Donnicola, ICT manager, is happy to assist you at telephone number 081 257 72 82.
Application deadline: 29 November 2026
