Head of Alarm Centre and Operations (80%-100%)

About the job

Welcome to Certas - the Swiss market leader for professional alarm management. As a subsidiary of Siemens Switzerland AG and the Securitas Group, we rely on state-of-the-art technology, highest quality, and absolute reliability. Day by day, we take the decisive step forward so that people can feel safe in their homes, during their leisure time, and at work. In our certified alarm centres in Zurich, Lausanne, and Lugano, our employees ensure that everything runs smoothly in an emergency - for private households, companies, and the public sector.

In this key role, you will take on the strategic and operational overall responsibility for our alarm centre at the Zurich location as

Head of Alarm Centre and Operations (80%-100%)

YOUR MISSION WITH US

• You lead the alarm centre and the technical connections (approx. 50 people in shift work) and develop your department strategically and operationally
• You ensure a stable, efficient, and high-quality 24/7 operation and are responsible for compliance with all regulatory and security-relevant quality standards
• You ensure the timely technical connection of new customers as well as the efficient handling of migrations, device and site changes
• You specifically develop your employees and promote an open culture of feedback, learning, and responsibility
• You derive clear goals and measures for your department from the corporate strategy and implement them effectively
• You are responsible for the continuous optimisation of processes, interfaces, and workflows (especially in cooperation with the Market and Customer department) and lead cross-departmental projects
• You analyse key figures (KPIs) and derive targeted measures to improve performance
• You actively drive the digitalisation and further development of your department (systems, work equipment, automation)
• You are the central contact person for internal and external stakeholders and a sparring partner for the management in strategic decisions in alarm management

WHAT YOU BRING

• You have a completed tertiary education (FH/University, at least Bachelor) in electrical engineering, business administration, security management, or comparable
• You have several years of leadership experience in an operational 24/7 environment (ideally in a control centre, alarm centre, or a comparable environment)
• You master German at a native level, French mandatorily at least at B2 level
• You work in a structured manner, keep an overview even in critical situations, and make clear decisions
• You have a pronounced quality and security awareness
• You are proficient in handling KPIs and use them specifically to control and further develop your area
• You are a assertive, resilient, and communicative leadership personality
• You approach topics pragmatically and implement changes consistently and sustainably

WHAT WE OFFER

• Responsible key role with direct influence on the operational core of our company
• High scope for design in a security-critical and meaningful environment
• Dynamic working environment with exciting challenges in 24/7 operation and regular exchange with our location in Lausanne
• Attractive terms of employment and benefits
• Central location in Zurich with very good public transport connections and its own parking space in the underground car park

Are you the person we are looking for?

Then apply now via our application form at www.certas.ch/karriere.

For questions, Susanne Zoccoletti-Kempter, HR Business Partner, will be happy to assist you:

personal.certas@certas.ch , +41 44 637 37 63

To all recruitment agencies: Please observe the Terms and Conditions and Privacy Policy of the Securitas Group . Certas does not accept unsolicited application documents from agencies for this vacancy.

Certas AG, Swiss Alarm and Operations Centre

Kalkbreitestrasse 51, P.O. Box, CH-8021 Zurich