Front Office & Reservation Supervisor (m/f/d)

About the job

Are you looking for a new challenge in a committed and dynamic team?

At the Appenzeller Huus, which includes a 3-star, 4-star, and 5-star hotel, we offer you the opportunity to work in a unique environment. Become part of our team and help shape the future of the Appenzeller Huus!

• Responsible for the smooth running of the reception shifts (early and late)
• Knowledge enables the Front Office Supervisor to recognise challenges and provide assistance whenever necessary, as well as to manage and control the processes at the Front Office.
• Training of new employees & interns
• Handling difficult complaints, including root cause analysis and documentation in coordination with the Front Office & Guest Relations Manager
• Coordinates the training of the existing team to achieve continuous improvement in guest satisfaction
• Acts as a substitute for the Night Audit and covers the night shift including daily closing in their absence
• Booking room reservations into the PMS
• Passing on information to all relevant departments

• Previous experience as a Front Office Supervisor in a 5-star hotel
• Extensive general knowledge, enthusiasm for innovation, and pronounced emotional intelligence
• Organisational talent and ability to work service-oriented
• Flexible, decisive, resilient, and enjoys working with numbers
• Trustworthy and confident in negotiation
• Confident in handling stressful situations
• Fluent in German and English, both spoken and written; any additional language is an advantage
• Well-groomed appearance