Duty Manager Cargo (M/F/D)

About the job

Aviation connects the world, and Swissport is a key player in this. Every year, we serve nearly 250 million passengers, welcome six million visitors in our airport lounges, and handle over five million tonnes of air freight across more than 300 airports in nearly 50 countries. This makes us the global leader in airport services, with a presence broader than any airline. With nearly 63,000 highly skilled employees, we ensure daily that travel and international trade run smoothly worldwide, while advancing innovation in the aviation industry. Together, we shape the airport experience of tomorrow.

We are looking for a within the Cargo unit,

DUTY MANAGER CARGO (M/F/D) WORKING RATE | 100% LOCATION | GENEVA AIRPORT

MAIN TASKS AND RESPONSIBILITIES

• Lead teams, promote high-level professionalism and a good collaborative atmosphere
• Ensure proper application of Swissport, client airlines, and airport authority instructions. Stay constantly informed of changes and updates to applicable rules. Ensure staff do the same
• Conduct spontaneous quality checks and initiate any required corrective measures
• Maintain optimal operational functioning of the unit, respecting set goals and standards
• Assign tasks to teams considering operational priorities
• Write reports to report any irregularities within the given deadlines
• Ensure internal and external communication; represent Swissport to clients on operational matters
• Promote personal development of employees by coaching them to gain autonomy and broaden their skills. Encourage maintaining best practices; set personal objectives to improve individual performance and monitor progress

SKILL PROFILE

• Excellent knowledge of French, good command of English
• Permanent category B driving licence
• Experience in a responsible position within airport operations
• Comfortable with IT tools; ability to provide technical support
• Ability to write detailed reports in English and French to provide information in case of irregularities, etc.
• Strong professional awareness, sense of responsibility, initiative and service spirit, willingness to develop and maintain the quality of our services at an optimal level
• Ability to analyse, anticipate, and make autonomous operational decisions
• Willingness to engage in a continuous improvement process, both operationally and organisationally

SCHEDULE

Start date: to be agreed

If this offer appeals to you, please apply directly online (with an updated CV and cover letter). No applications by email will be accepted.