Receptionist & Mailroom Specialist at 60% (gn)

About the job

WE CONNECT THE PHYSICAL WORLD AND THE DIGITAL WORLD

SPS is a leader in business process outsourcing services (Business Process Services), innovative intelligent data management solutions, and hybrid work environments. Swiss quality, combined with a global presence, strong sector expertise, and the latest technologies, makes SPS a trusted partner to support companies in their transformation.

Through end-to-end global solutions, SPS helps its clients make their processes more efficient, agile, and future-oriented. More than 8,500 specialised employees and partners support companies in over 20 countries, mainly in the banking, insurance, and healthcare sectors.

Location: Lausanne-Vennes

YOUR RESPONSIBILITIES

You are the first point of contact for our client and contribute, through your professionalism and sense of service, to providing an impeccable reception experience. You ensure the smooth running of reception and Mailroom activities while guaranteeing quality service to visitors, employees, and partners.

• Welcome, guide, and accompany visitors, employees, and external service providers professionally.
• Register and announce visitors in accordance with current reception and security procedures.
• Answer incoming telephone calls and transfer them to the relevant contacts.
• Receive, sort, distribute, and dispatch mail and courier shipments.
• Manage visitor parking spaces and control access to the car park.
• Order and manage office supplies and perform various administrative tasks.
• Participate in activities related to the safety of people and property on site.
• Ensure rotation between different positions (morning reception, Mailroom, and afternoon reception).
• Guarantee a warm welcome, excellent service level, and smooth daily operations.

YOUR PROFILE

• Commercial training, receptionist training, or equivalent qualification.
• First experience in a reception, customer service, hospitality, or similar role.
• Excellent customer orientation, sense of service, and interpersonal skills.
• Neat appearance, professional attitude, and sense of responsibility.
• Autonomous, organised, and reliable personality.
• Ability to remain calm and manage priorities, even in demanding situations.
• Good command of IT tools, especially the Microsoft Office suite.
• Fluent French (native speaker or equivalent level), you have at least B2 level German and are comfortable communicating with visitors, employees, and on the phone; English is an asset.
• Availability to work according to a rotating schedule with half-days, as well as full days during holiday or sick leave replacements (average activity rate of 60%).
• Clean criminal record and debt enforcement register extract.

YOUR BENEFITS

• A forward-looking employer actively contributing to the digitalisation of the Swiss economy.
• A dynamic environment within a Swiss company with an international presence.
• A varied role with daily client contact and great autonomy.
• Careful integration and a committed, collaborative team.
• Participation in Reka vouchers as well as health and fitness benefits.
• Contribution to public transport subscriptions and a free half-fare Business subscription.
• Attractive discounts with numerous brands and partners.

At SPS, we are actively committed to equal opportunities and diversity. All qualified applications are considered regardless of gender, gender identity, age, origin, religion, sexual orientation, or disability.

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