Customer Advisor (60–100 %) Home Office - Career Changer Welcome

About the job

Customer Advisor (60–100 %) Home Office - Career Changer Welcome

Are you communicative, multilingual, and enjoy interacting with people? Do you like working in a service-oriented way, are motivated, and looking for a varied role in a dynamic environment? Then this position could be just right for you!

Your Tasks

• You will support customers by phone and attentively address their concerns and needs.
• You will handle written customer enquiries and emails professionally, carefully, and reliably.
• You will be involved in various customer projects and ensure competent and customer-focused advice.
• You will ensure a high level of service quality and contribute to a positive customer experience.

Your Profile

• You have excellent spoken German as well as French and/or Italian language skills.
• You understand and/or speak Swiss German.
• You enjoy customer contact and impress with your empathetic, friendly, and service-oriented personality.
• You have good PC skills and quickly familiarise yourself with new systems.
• Experience in customer service or the banking sector is an advantage.
• You are reliable and have a clean criminal record and debt collection register extract.
• You are interested in a hybrid working model and would like to work mostly from home after the induction phase.

Your Benefits

• Workload between 60 % and 100 % possible.
• Modern working environment in a central location in Fribourg, directly at the train station.
• Possibility to work from home after an induction period of about 2–3 weeks.
• Structured and comprehensive training.
• Continuous professional and personal development opportunities.
• Attractive employment conditions according to the collective labour agreement of the contact centre industry.
• Starting salary of CHF 4,519.– gross for 100 % workload, paid in 12 monthly salaries.
• One additional holiday day per year up to the fifth year of service.

Working Hours

Shifts take place from Monday to Friday between 07:30 and 21:00 and on Saturdays between 08:00 and 18:00. A day shift comprises 8.4 hours.

Our Offer:

This position does not match your skills? No problem, as a recruitment consultant, we provide personal advice and will suggest new positions tailored to your profile. Furthermore, we will prepare and support you as best as possible throughout the application process. We also have a large, well-functioning network (companies) and can thus ideally respond to your career wishes.

Please send your complete documents (as PDF) to the assigned consultant Enes Yesilcayir. He looks forward to your application. Enes.yesilcayir@diallon.ch