Specialist SOS First Level Italian (m/f/d)

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136676 | 80 - 100% | Oerlikon, Zurich | Hybrid

Are you motivated by the idea of supporting people in emergency situations over the phone and using your language skills daily? Do you keep a cool head and maintain an overview even in hectic situations?

In this role, you will strengthen the Direct, Digital & Customer Care business area at Zurich Switzerland in the SOS First Level department and make an important contribution to our shared success. As a specialist in the SOS First Level department, you are the first point of contact on the phone for our customers in an emergency: You answer calls from insured persons, partners and internal departments in various languages, organise immediate measures and coordinate support in different damage and emergency cases. In addition, you handle the relevant correspondence and ensure efficient further processing of cases.

Are you inspired by the idea of being there for our customers together with a passionate team when it really counts? Then you could be the right person for this exciting position.

What to expect

• You answer calls from insured persons, partners and internal departments in various languages and are their first point of contact in emergencies.
• You organise immediate measures and coordinate support in various damage and emergency cases.
• You conduct telephone and written correspondence with insured persons and partners.
• You process follow-up orders and ensure efficient further processing of cases.
• You support the team with motor vehicle damages.

What distinguishes you

• Completed vocational training and/or professional experience in a comparable customer service role  

• High customer, service and solution orientation as well as quick comprehension

• Flexibility in work scheduling (Monday - Friday: early, middle and late shifts between 6:00 am and 10:30 pm)

• Confident handling of MS Office
• Very good German skills (Swiss German) and fluent Italian skills, complemented by good English skills, (French an advantage) 

Good to know

Part-time or full-time: 80 - 100%

Workplace: Oerlikon, Zurich

Start date: immediately or by arrangement

Travel activity: None

Hybrid working: up to 40%

All about your application

You can apply directly online with us in a first step – you only need your CV for this. Further information about the application process can be found here .

We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor compensated.

Do you have any questions? Eleni, Talent Acquisition Consultant, is happy to assist you at +41 44 628 20 51.