Application Specialist ERP m/f/d

About the job

Ibach/Schwyz, Victorinox AG, Organisational Unit Transformation & Technology

The origins of Victorinox date back to 1884, when Karl Elsener founded a cutlery workshop in Central Switzerland and developed the original Swiss Army Knife™. Today, Victorinox is a family business run in its fourth generation and operating in over 120 countries. In addition to the iconic pocket knives, the portfolio includes high-quality household and professional knives, watches, and travel luggage. The products embody the brand and ensure that consumers are well prepared for everyday challenges with thoughtful and masterfully crafted solutions.

Job Description

• Responsibility for 2nd-level support of the ERP solution COMARCH
• Independent prioritisation, analysis, and processing of support tickets
• Active follow-up of support cases and ensuring a quick and sustainable resolution
• Development of optimisations for quality assurance, standardisation, and automation of ERP processes
• Creation and maintenance of clear documentation (internal department and key user specific)
• Participation in release upgrades and international rollouts
• Planning and conducting training sessions and workshops for key users
• Consulting and supporting business contacts as well as analysing, evaluating, and implementing professional requirements and new functionalities within the assigned area of responsibility
• Close collaboration with internal stakeholders as well as external partners and suppliers
• Execution of planned maintenance windows and participation in on-call duty

Profile

• Completed education or further training in computer science, business informatics, or a comparable qualification
• Experience in application or ERP support, ideally in an industrial environment
• Good knowledge of ERP systems; experience with COMARCH is an advantage
• Knowledge of IT Service Management (ITIL Foundation) is an advantage
• Strong analytical skills as well as a structured and solution-oriented working style
• High level of personal responsibility and independence in task processing
• Enjoyment in questioning processes and identifying improvement potentials
• Strong customer and service orientation
• Communicative personality with the ability to convey complex matters clearly
• Team player with a cooperative and open working styleHigh quality orientation and good organisational skills
• Openness to change and new technologies
• Very good German skills as well as good English skills; additional language skills are an advantage

Benefits

• Unique, family-oriented culture with long-term and sustainable corporate management
• Internal course and leisure offerings as well as support for external further training
• Modern working time models, such as home office
• Free parking spaces or travel allowances for public transport
• Attractive benefits with our pension fund and social insurances