Customer Research & Administration Clerk 80-100%

As part of the establishment of a new department, Primus AG is looking for a motivated individual to handle customer files that require additional clarifications - for example, with customers who are no longer reachable, address changes, ownership transfers, or business closures. Your task is to resolve these situations, obtain reliable information, and enable our teams to continue processing the files.

• Review files from the field service and clarify open questions
• Research and verify contact details of customers, companies, owners, and operators
• Conduct targeted investigations in public registers and with authorities
• Clarify address changes, company and ownership transfers, as well as changes to buildings
• Contact customers, companies, and authorities by phone if necessary
• Update data in our internal systems and document the research
• Forward clarified files to the field service and collaborate with various departments

• Commercial or administrative training or equivalent professional experience
• Curious and analytical mindset with enjoyment of research and problem-solving
• Careful, organised, independent, and persistent working style
• Confident use of telephone, IT applications, and online research
• Good German and French skills are essential; Italian is an advantage

You will become part of a newly emerging department where your work makes a concrete contribution to customer care and the quality of our data

• A varied administrative role with a lot of personal responsibility
• The opportunity to actively help shape new workflows and processes
• A dynamic working environment, short decision-making paths, and an established Swiss company
• Being part of a successful and growing family business

Does your profile meet our requirements? 

We look forward to receiving your complete application with photo