yellowshark
Glattbrugg
ICT Supporter / Workplace Specialist (m/f) 80-100%
- 19 October 2026
- 80 – 100%
- Permanent position
- CHF 75 000 - 90 000 /year
- German (Fluent), English (Intermediate)
- 8152 Glattbrugg
About the job
You enjoy helping others, keep track even with multiple requests, and want to develop technically? yellowshark has been supporting professionals on their career paths for 17 years. For a versatile support role, we are looking for a service-oriented personality with an interest in modern workplace solutions.
- Diagnosing faults, independent problem solving, and targeted escalation of complex cases
- Setting up and delivering notebooks, mobile devices, and peripherals
- Support with Microsoft 365, Teams, Outlook, and other business applications
- Managing user accounts and access rights as well as supporting onboarding and offboarding
- Assisting with device changes, software deployments, and technical rollouts
- Creating clear instructions and maintaining the knowledge base
- Good knowledge of Windows and Microsoft 365
- Experience with ticketing systems and structured fault analysis
- Initial exposure to Active Directory, Entra ID, or Intune is an advantage
- Patience, clear communication, and enjoyment of personal user contact
- Reliable working style and willingness to learn new things
- Very good German and good English skills
- Support from experienced professionals
- Participation in technical projects in addition to daily support tasks
- Opportunities for further training in the Microsoft environment
- Direct contact with users and visible results of your work
Tasks
- Receiving and processing enquiries about hardware and software as well as digital workplaces- Diagnosing faults, independent problem solving, and targeted escalation of complex cases
- Setting up and delivering notebooks, mobile devices, and peripherals
- Support with Microsoft 365, Teams, Outlook, and other business applications
- Managing user accounts and access rights as well as supporting onboarding and offboarding
- Assisting with device changes, software deployments, and technical rollouts
- Creating clear instructions and maintaining the knowledge base
Profile
- IT training or initial solid professional experience in IT support- Good knowledge of Windows and Microsoft 365
- Experience with ticketing systems and structured fault analysis
- Initial exposure to Active Directory, Entra ID, or Intune is an advantage
- Patience, clear communication, and enjoyment of personal user contact
- Reliable working style and willingness to learn new things
- Very good German and good English skills
Additional Information
- Versatile entry with development opportunities in IT operations- Support from experienced professionals
- Participation in technical projects in addition to daily support tasks
- Opportunities for further training in the Microsoft environment
- Direct contact with users and visible results of your work
