Zürich
Customer Service Employee 100% (m/f)
- 16 April 2026
- 100%
- Permanent position
- Zürich
Job summary
Die Ärztekasse Genossenschaft is a leading company in practice administration. Join a dynamic team to support healthcare professionals!
Tasks
- Guide new customers through the onboarding process smoothly.
- Provide support and care for existing clients via various channels.
- Manage structured exit processes with a customer-focused approach.
Skills
- Completed training in a commercial field or similar.
- Customer-friendly personality with experience in client contact.
- Strong conflict resolution skills when dealing with customers.
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About the job
Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapists, osteopaths, psychologists, etc.) with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured electronic medical record to the billing system, the entire practice process is mapped. It also relieves the practice assistant with various service packages. To continuously maintain this service, we are immediately looking for a motivated and open personality for our agency in St. Gallen as
Customer Service Employee 100% (m/f)
Workload: 100%
Start: immediately or by arrangement
Duration: permanent
Workplace: Agency St. Gallen
Main tasks
- Accompanying our new customers through the entry process for a smooth start in our organisation.
- Support, assistance and care of our existing customers by phone, virtually or in person.
- Responsibility for the structured and customer-oriented handling of exit processes.
- Administrative support of the agency management.
- Maintaining contacts with internal and external partners.
- Supporting the team in all administrative matters.
Requirements
- Completed or comparable training in the commercial field.
- You are a customer-friendly personality and already have experience in customer contact, preferably in healthcare.
- You enjoy working with numbers and like to explain them.
- You appreciate teamwork and consider it a matter of course.
- Strong skills in conflict resolution when dealing with customers.
- You bring a service- and customer-oriented as well as analytical and solution-oriented working style.
- You have proficient MS Office skills.
- Very good oral and written German skills, French and/or English skills are an advantage.
Further information
We offer you the opportunity to actively shape processes and services and to contribute your knowledge and ideas in a friendly, competent environment characterised by flat hierarchies.
We look forward to receiving your application by email at recruiting@aerztekasse.ch.
