Binningen
Jira ICT Service Manager (m/f/d)
- 24 September 2026
- 80 – 100%
- Permanent position
- CHF 115 000 - 130 000 /year
- German (Fluent), English (Intermediate)
- Binningen
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
Jira ICT Service Manager (m/f/d)
Salary - CHF115,000 - 130,000ROCKEN®
has significantly simplified the application process with its digital recruitment solution and thus sets a new, uniform standard. We connect talents, experts, and professionals throughout Switzerland. We provide our network of established companies on our ROCKEN® Talent Platform.
Our partner is established in the healthcare sector. As a Swiss family business, dynamism and a passion for improvements are important to them. You will support daily tasks that are not routine.
Are you ready for a new challenge? Then start your
new journey now with a personalised ROCKEN® Talent Profile and benefit
from exciting jobs!
Role:
Service Desk with Leadership, Structure and Impact
A good service desk does not just resolve tickets – it ensures that employees can work productively and that ICT is perceived as a reliable partner. In this role, you take responsibility for people, services, and processes and actively shape ICT support. You will be close to operational business while also driving improvements. Home office is not provided for this position.
Responsibilities:
Leadership & Service
You lead the ICT Service Desk Team both professionally and disciplinarily and continuously develop team collaboration.
You ensure reliable and customer-oriented ICT support.
You bring structure to the handling of incidents and service requests and coordinate the solutions.
Services & Processes
You help shape the ICT Service Portfolio and further develop existing services.
You analyse workflows, identify optimisation opportunities, and implement improvements purposefully.
You use feedback from support to sustainably increase service quality, efficiency, and customer satisfaction.
Qualifications:
You work with JIRA Service Management, JIRA, and Confluence and are familiar with their use in a service environment from practical experience.
You have knowledge of Windows, Linux, Microsoft 365, MS Teams, and Citrix or are willing to apply your knowledge in these areas.
You have a higher education in computer science or informatics and ideally further training in ITIL, Microsoft, or support.
You combine service orientation, team spirit, strong communication skills, and a positive sense of humour.
You communicate confidently in German C1 and preferably also have English and French skills.
Benefits:
- Flexible working hours
- Attractive training and development opportunities
- Open corporate culture
- Interesting and varied tasks/projects
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Binningen
Contact
Marco Alvarado,
+41443852147
